Table of contents Getting roadside assistance 2 Ford extended service plan 2 Getting the service you need 3 Motorhome assistance 4 The dispute settlement board 5 Getting assistance outside of the U.S. 8 Ford accessories for your vehicle 9 Ordering additional owner’s literature 13 Index 14 All rights reserved.
If you need roadside assistance GETTING ROADSIDE ASSISTANCE To fully assist you should you have a vehicle concern, Ford Motor Company has a complimentary roadside assistance service hotline. The service is available: • 24–hours, seven days a week • through the warranty period of three years or 60,000 km (36,000 miles), whichever comes first To purchase roadside assistance coverage beyond this period through the Ford Auto Club, contact your Ford or Lincoln-Mercury dealer.
If you need service • protection against repair costs after your Bumper to Bumper Warranty expires; and • other benefits during the warranty period (such as: reimbursement for rentals; coverage for certain maintenance and wear items.) You may purchase Ford ESP from any participating Ford Motor Company dealer. There are several Ford ESP plans available in various time-and-mileage combinations. Each plan can be tailored to fit your own driving needs, including reimbursement benefits for towing and rental.
Motorhome assistance Away from home If you are away from home when your vehicle needs service, or if you need more help than the dealership could provide, contact the Ford Customer Assistance Center to find an authorized dealership to help you: Ford Motor Company Customer Assistance Center 300 Renaissance Center P.O.
Contacting the dispute settlement board If inspections or repairs are required, let the assistance center make an appointment for you at the most appropriate repair location in your area. Please have the following information ready before you call: • vehicle identification number • current mileage • a summary of your concern When you arrive at the repair location, explain your concern fully to the service writer. If your problem is not resolved, please contact the number above and advise them accordingly.
The dispute settlement board • • • • items not covered by the new vehicle limited warranty items covered by a service contract alleged liability claims property damage where the damage is significant when compared to the economic loss alleged under the warranty dispute • cases currently in litigation • vehicles not used primarily for family, personal or household purposes (except in states where the Dispute Settlement Board is required to review commercial vehicles) • vehicles which are no longer in the cu
The dispute settlement board To properly review your case, the Board needs the following information: • legible copies of all documents and maintenance or repair orders relevant to the case • the year, make, model, and Vehicle Identification Number (VIN) listed on your vehicle ownership license • the date of repair(s) and mileage at the time of occurrence(s) • the current mileage • the name of the dealer who sold or serviced the vehicle • a brief description of your unresolved concern • a brief summary of t
Getting help outside the United States by any party in subsequent legal proceedings that may be initiated, where allowed by law. To Request a DSB Brochure/Application For a brochure/application, speak to your dealer or write to the Board at the following address: Dispute Settlement Board P.O.
Accessories FORD MOTOR COMPANY WORLDWIDE DIRECT MARKET OPERATIONS 1555 Fairlane Drive Fairlane Business Park #3 Allen Park, Michigan 48101 U.S.A. Telephone: (313) 594-4857 FAX: (313) 390-0804 If you are in another foreign country, contact the nearest Ford dealership. If the dealership employees cannot help you, they can direct you to the nearest Ford affiliate office. If you buy your vehicle in North America and then relocate outside of the U.S.
Ford accessories for your vehicle and meets or exceeds Ford’s rigid engineering and safety specifications. Ford accessories are warrented for up to three years or 60,000 km (36,000 miles), whichever comes first. See your dealer for complete warranty information and availability. Not all accessories are available for all models.
Ford accessories for your vehicle Framed luggage covers Heavy-duty battery Neutral towing transfer case kit (Explorer only) Off road lights Pickup box rails Removable luggage rack Removable luggage rack adapters Retractable bed hooks and loops Running boards Shift knobs Snow traction cables Soft luggage cover Speed control Towing mirrors Trailer hitch Trailer hitch bars and balls Trailer hitch wiring adaptor Trunk mount luggage rack Protection and appearance equipment Bed mat/bedliner tailgate covers Bed ma
Ordering additional publications Lubricants and oils Molded splash guards Molded vinyl floor mats Rallye bars Rear air deflectors Rear decklid spoilers Side window air deflectors Spare tire lock Step bumpers Step/sill plates Tailgate covers Tailgate lock Tailgate protector Tonneau covers Touch-up paint Universal floor mats For maximum vehicle performance, keep the following information in mind when adding accessories or equipment to your vehicle: • When adding accessories, equipment, passengers and luggage
Ordering additional owner’s literature vehicle. (Citizens band [CB] transceivers, garage door openers and other transmitters with outputs of five watts or less will not ordinarily affect your vehicle’s operation.) • Ford cannot assume responsibility for any adverse effects or damage that may result from the use of such equipment. ORDERING ADDITIONAL OWNER’S LITERATURE To order the publications in this portfolio: Make checks payable to: HELM, INCORPORATED P.O.
Index Accessories ....................................9 Customer assistance away from home .........................3 Dispute Settlement Board ...........5 14 Extended Service Plan, Ford .......2 Order forms, service information ..................................13 Roadside assistance ......................
