User Manual

8
14. WHAT IS THE DIFFERENCE BETWEEN THE THREE FAQ
™
100 RANGE DEVICES?
All FAQ
™
100 Range devices feature Power-RF, LED-Pulse light, T-Sonic
™
pulsations, and Anti-Shock System
™
.
However, FAQ
™
102 and FAQ
™
103 Diamond also feature an additional technology - EMS-Pro. In addition, where
FAQ
™
101 only features red, green and blue LED-Pulse, both FAQ
™
102 and FAQ
™
103 Diamond feature full-
spectrum LED-Pulse (8 colors). Lastly, FAQ
™
103 Diamond is embellished with 0.25 carat diamonds, and comes in
a set with FAQ
™
P1 Manuka Honey Primer and FAQ
™
Silicone Cleaning Spray.
THE APP
15. WHY DO I NEED TO DOWNLOAD THE FAQ
™
APP BEFORE USING MY DEVICE?
All FAQ
™
100 Range devices need to be activated and unlocked via the FAQ
™
app the first time they are turned on.
This helps protect against fake/copied FAQ
™
products, and makes it easier to register the warranty and protect
your investment.
16. HOW DO I PAIR MY FAQ
™
DEVICE WITH THE FAQ
™
APP?
Download the FAQ
™
app to your smartphone or tablet and turn on Bluetooth. Press the universal button on your
device for 3 seconds to turn it on. The indicator lights under the universal button will blink to indicate your device
is in pairing mode. Follow the instructions in the app to register and pair your FAQ
™
device.
17. DOES MY FAQ
™
DEVICE WORK WITHOUT THE APP?
Yes, you can manually use all FAQ
™
100 Range devices, and they do not require use of the FAQ
™
app. However,
to unlock your device for your first use, you must register the device through the FAQ
™
app. Please note that you
will only be able to use the lowest 5 intensity levels of EMS-Pro and Power-RF in ‘Basic’ mode, until you have
gone through the professional training via the app. Once the professional training is complete, ‘Pro’ mode will be
unlocked, and the remaining higher clinical-level intensities of your device will be available for use.
18. WHAT IS THE DIFFERENCE BETWEEN ‘BASIC’ AND ‘PRO’ MODE?
‘Basic’ mode sets your device to the lowest 5 intensity levels of EMS-Pro / Power-RF. This mode may be more
suitable for users who have sensitive skin, or who are unfamiliar with using EMS / RF technologies. Your device
will come set in ‘Basic’ mode. Since FAQ
™
devices use such powerful clinical-level technologies, we recommend
that all users start on ‘Basic’ mode level 1, and work their way up to their comfort level. ‘Pro’ mode sets your
device to the higher clinical-level intensities of EMS-Pro / Power-RF. Each mode has 5 levels - indicated by the 5
indicator lights on the device. Please note that ‘Pro’ mode will remain locked until you complete the professional
training via the app.
19. HOW CAN I CHANGE THE SETTING OF MY DEVICE TO ‘BASIC’ / ‘PRO’ MODE?
Simply go to ‘Settings’ in the app, and select your prefered mode. Once selected click ‘Save’, and your preferred
settings will be synced to your device for all future uses. If you ever change your mind, you can always go back to
‘Settings’ in the app and update your preferences.
TROUBLESHOOTING & MAINTENANCE
20. WHAT DOES IT MEAN WHEN MY DEVICE IS CONTINUOUSLY BLINKING?
If the indicator lights on your device are continuously blinking it could mean that your FAQ
™
device is in Bluetooth
pairing mode, or that the device needs to be charged. Follow the instructions in the app to sync your device.
21. HOW DO I CHARGE MY FAQ
™
DEVICE?
FAQ
™
devices are USB-rechargeable, with a 2 hour charge delivering up to 30 minutes of use.The intensity indicator
lights under the universal power button flash while the device is charging, to indicate how much battery your
device has. When all of the indicator lights are lit, it means your device is fully charged.
22. HOW DO I CLEAN MY FAQ
™
DEVICE?
Make sure the device is powered off, then wash the device with soap and water, rinse with warm water and pat
dry with a lint-free, non-abrasive cloth or towel. We recommend spraying the device with FAQ
™
Silicone Cleaning
Spray, and rinsing with warm water afterwards for optimal results. Never use cleaning products containing
alcohol, petrol or acetone, as they may irritate the skin and damage the silicone.