User's Manual

Chapter 7 Troubleshooting
This chapter provides troubleshooting procedures for basic problems with the KWG-O6020-I. For
warranty assistance, contact your service provider or distributor for the process.
Q 1. How to know the MAC address of KWG-O6020-I?
MAC Address distinguishes itself by the unique identity among network devices. There are two ways
available to know it.
1. Each device has a label posted with the MAC address.
2. On KWG-O6020-I Web-based status interface, you can view the MAC Address from “View
KWG-O6020-IBasic Information”
Q 2. What if I would like to reset the unit to default settings?
You may restore factory default settings in “Configuration File” from “Management” or by doing
hardware reset via the reset button.
Q 3. What if I would like to backup and retrieve my configuration settings?
You may do the backup by generating a configuration file or retrieve the settings you have backed up
previously in “Configuration File” from “Management”.
Q 4. What if I can not access the Web-based management interface?
Please check the followings:
1. Check whether the power supply is OK; Try to power on the unit again.
2. Check whether the IP address of PC is correct (in the same network segment as the unit);
3. Login the unit via other browsers such as Firefox.
4. Hardware reset the unit.
Q 5. What if the wireless connection is not stable after associating with an AP under wireless
client mode?
z Since KWG-O6020-I comes with a built-in directional antenna, it is recommended make
KWG-O6020-I face to the direction where the AP is to get the best connection quality.
z In addition, you can start “Site Survey” in “Wireless Basic Settings” to check the signal
strength. If it is weak or unstable (The smaller the number is, the weaker the signal strength is.),
please join other available AP for better connection.