Use and Care Manual
25
Warranty
What this limited warranty covers:
The Warranty coverage provided by Forno Appliances in
and installed in the United States or Canada, and which has
always remained within the original country of purchase (the
United States or Canada). Warranty coverage is activated on
the date of the Product’s original retail purchase and has a
duration of two (2) years.
Warranty coverage is non-transferable. In the event
of replacement of parts or of the entire product, the
replacement Product (or parts) shall assume the remaining
original Warranty activated with the original retail purchase
to such replacement. Forno Appliances will repair or replace
any component/part which fails or proves defective due to
materials and/or workmanship within 2 years of the date of
the original retail purchase and under conditions of ordinary
residential, non-commercial use. Repair or replacement
will be free of charge, including labor at standard rates and
Product reasonably accessible for service. Repair service
during normal working hours.
Important
Retain proof of original purchase to establish warranty
period. Forno’s liability on any claim of any kind, with respect
to the goods and/or services provided, shall in no event
which has given rise to the claim.
30-Day Cosmetic Warranty
The Purchaser must inspect the product at the time of
delivery. Forno warrants that the Product is free from
manufacturing defects in materials and workmanship for
a period of thirty (30) days from date of the original retail
purchase of the Product.
This coverage includes:
• Paint blemishes
• Chips
•
Cosmetic warranty does NOT cover:
• Issues resulting from incorrect transport, handling and/
or installation (e.g.: dents, broken, warped or deformed
structures or components, cracked or otherwise
damaged glass components);
• Slight color variations on painted/enameled components;
•
location or other analogous factors; > stains/corrosion/
How to receive service
To receive warranty services, the Purchaser must contact the
Forno Support department in order to determine the problem
and the required service procedures. Troubleshooting with
a customer service representative will be necessary before
moving forward with the service. Model number, serial
number and date of original retail purchase will be requested.
Warranty Exclusions: What Is Not Covered.
• Use of the Product in any non-residential, commercial
application.
• Use of the Product for anything other than its intended
purpose.
• Repair services provided by anyone other than a Forno
• Damages or repair services to correct services provided
• Installation not in accordance with local/state/city/county
building codes, laws or regulations.
• Defects or damage due to improper storage of the
Product.
• Defects, damage or missing parts on products sold out
of the original factory packaging or from displays. >
Service calls or repairs to correct an incorrect installation
of the Product and/or related accessories.
• Replacement of parts/service calls to connect, convert
or otherwise repair the electrical wiring and/or gas line in
order to properly use the product.
• Replacement of parts/service calls to provide
instructions and information on the use of the Product.
• Replacement of parts/service calls to correct issues
arising from the product being used in a manner other
than what is normal and customary for residential use.
• Replacement of parts/service calls due to wear and tear
of components such as seals, knobs, pan supports,
shelving, cutlery baskets, buttons, touch displays,
scratched or broken ceramic-glass tops.
• Replacement of parts/service calls for lack of/improper
maintenance, including but not limited to: build up of
residues, stains, scratches, discoloration, corrosion.
• Defects and damages arising from accidents, alteration,
misuse, abuse or improper installation.
• Defects and damages arising from Product transport,
logistics and handling. Inspection of the product must
be made at time of delivery. Following receipt and
inspection, the selling dealer/delivery company must be
and logistics.
•
beyond the control of Forno Appliances, including but
• Lightning, structural failures surrounding the appliance
and other acts of God.
• Products whose serial number has been altered/
damaged/tampered with. In no case shall Forno be held
liable or responsible for damage to surrounding property,
structures surrounding the Product. Forno is neither
liable nor responsible for the Product if it is located
technicians are not reasonably available. Purchaser
must bear any transportation and delivery costs of the
technician