Quick Start Guide

14
Troubleshooting
5
Symptom Corrective Action
Display is blank
Ensure that the phone is powered on and is charged.
Phone not
receiving a DHCP
IP Address
The DHCP server is not responding:
1. Ensure your DHCP server is online. This is typically your router.
2. Reboot the router or DHCP server.
3. If you are still experiencing issues, the phone may require
advanced network configuration. Please contact your adminis-
trator or refer to the FON-D72 User Guide.
No name and
extension number is
displayed
Your phone is not registered:
1. On the Extensions page of the FortiVoice interface, ensure
the MAC address is correctly entered and the Phone Type is
FON-D72. Reboot the FON-D72-M (the ROLE LED will be
orange).
2. If your phone is an external extension, ensure the Server URL is
correct. To verify, see “For use as an external extension”.
3. If your phone is configured as an external extension, check the
network connection and firewall settings at the phone system
location.
No audio during
a call
1. Check the handset/headset connections.
2. Make sure the FOM-D72-M is properly registered with the
phone system.
3. If your phone is configured as an external extension, checkthe
network connection and firewall settings at the FortiVoice
location.
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