Warranty Guide

INFINITY COMPOSITE DECKING WARRANTY
Fortress Deck
1720 N 1st St
Garland, TX 75040
1-844-909-4999
[e-mail]
www.FortressDeck.com
3/5 060116
solvents, metallic rust or other abnormal deck use items, and non-food and non-beverage substances, including,
but not limited to, biocides, fungicides, plant food or bactericides, motor oil and suntan/sunscreen lotions;
(8) normal weathering (defined as natural efflorescence, exposure to sunlight, weather and atmospheric conditions
which causes any colored surface to gradually fade, chalk, accumulate dirt or stains) and variations or changes
in color of the Product;
(9) any fading or staining not on the surface of the Product (i.e., the underside or ends of the Product);
(10) improper handling, maintenance, upkeep, storage, abuse, neglect, or misuse of the Product by Purchaser, any
transferee or third parties;
(11) exposure to excessive heat sources (directly or indirectly), including, without limitation, fire, reflected sunlight from
low-emissivity (Low-E) glass or other enhanced or concentrated solar reflectivity;
(12) fabrication or remanufacturing by Purchaser, transferee or third-parties;
(13) ordinary wear and tear, scratching or scuffing; and
(14) impact from objects.
In addition, this Limited Warranty will be voided if (1) paint, stain or other coating materials are applied to the Product, or
(2) the surface of the Product has been damaged or punctured as a result of the use of a metal shovel or other sharp-edged
tool. Such tools are not be used to remove snow, ice, or other debris from the surface of the Product.
THIS LIMITED WARRANTY SHALL NOT COVER, AND FORTRESS DECK SHALL NOT BE RESPONSIBLE FOR, COSTS
AND EXPENSES INCURRED WITH RESPECT TO THE REMOVAL OF DEFECTIVE PRODUCT OR COMPONENTS, OR
THE INSTALLATION OF REPLACEMENT PRODUCT OR COMPONENTS, INCLUDING, BUT NOT LIMITED TO, LABOR,
FREIGHT OR TAXES.
5. Warranty Claim Procedure:
To make a claim under this Limited Warranty, Purchaser or the transferee, shall send a description and photographs of the
claimed defect or covered condition, proof of purchase, and, if the claim relates to the limited warranty on stain resistance,
proof of compliance with the requirements set forth above under Section 2(b) “Stain Resistance,” to the following:
Fortress Deck Products, LLC
1720 N. 1st St.
Garland, Texas 75040
1-866-323-4766
Email: [e-mail]
All claims relating to the limited warranty on stain resistance must be received by Fortress Deck within 30-days after
the professional cleaning was completed as provided under the requirements set forth above under Section 2(b) “Stain
Resistance.” All other claims must be received by Fortress Deck within 30-days of any discovery of a possible defect or
non-conforming condition, but in no event after the expiration of the warranty period.
Upon confirmation of a valid claim hereunder, Fortress Deck, at its sole option, will: (1) provide an authorized repair of the
defective Product; (2) replace the defective Product; or (3) refund a portion of the purchase price paid by the Purchaser for