Warranty

Glass Railing Warranty
Fortress Railing Products warrants its Pure View products and accessories to be free from manufacturing defects in materials and
workmanship to the original consumer purchaser for a period designated below regarding specific components. In addition to
manufacturing defects, this warranty covers cracking, peeling, and blistering of the finish and extensive corrosion of the Pure View rail
products. Corrosion is termed extensive when there are multiple rust-through perforation instances on the same piece of product.
Fortress Railing Products warrants its FortressShield protected Pure View Iron/Steel pre-slotted rail products and accessories to the
original consumer purchaser for a period of 15 years from the date of purchase.
Fortress Railing Products offers a limited lifetime warranty for its Pure View Aluminum pre-slotted rail products and accessories to the
original consumer purchaser from the date of purchase.
Fortress Railing Products offers a limited lifetime warranty for its Pure View Glass Balusters and Full Glass Panels to be free from
manufacturing defects to the original consumer purchaser from the date of purchase.
This limited warranty, does not cover damages caused by abnormal or improper use, improper product application, accident, alteration,
welding, neglect, abuse, vandalism, lawn care equipment damage, abrasion, harsh chemicals, pool chemicals or chemicals for ice
removal, air pollutants, improper service of installation or lack of service, building settlement, or damage caused by flood, fire or acts of
God. Surface corrosion from scratches, nicks, and dents are not covered. For Fortress Pure View products located within 1 mile or less
from the coast line, this warranty is for a period of 1 year from the date of purchase. Fortress Pure View products that have had direct
contact with salt water are excluded from this warranty.
Care and Maintenance of Fortress Railing Products Powder-Coated Products and Surfaces:
• Immediately after installation of your Fortress Railing Products, clean powder-coated products and surfaces with a solution of
warm water and non-abrasive, pH neutral detergent solution. Surfaces should be thoroughly rinsed after cleaning to remove all
residues. All surfaces should be cleaned using a soft cloth or sponge.
• Ensure construction materials such as concrete, plaster, and paint splashes are removed immediately before they have a chance
to dry. Failure to remove these materials may cause damage to the powder-coated surfaces.
• The frequency of cleaning depends in part on the standard of appearance and also the requirements to remove deposits that
may cause damage to the powder film coating after prolonged exposure. Fortress recommends cleaning in three to four
monthly intervals all products and powder-coated surfaces. In areas where higher traffic, increased atmospheric substances, or
other effects may occur, the time period between cleanings should be increased to monthly intervals.
• WARNING: Do not use strong solvents such as thinners, or solutions containing chlorinated hydrocarbons, esters, or ketones.
Abrasive cleaners or cutting compounds should not be used.
The original consumer purchaser must contact Fortress Railing Products customer service directly via phone at [phone] or via
email at [e-mail]
to obtain necessary warranty claim forms and the official claim process. The original consumer
purchaser will be notified by Fortress Railing Products as to whether this warranty claim is approved or denied. PROOF OF PURCHASE
TAG INCLUDED WITH ALL FORTRESS RAILING PRODUCTS AND ORIGINAL RECEIPT / INVOICE MUST ACCOMPANY ALL WARRANTY
CLAIMS.
Conditions and Exclusions of this warranty
THIS WARRANTY IS NOT TRANSFERABLE. THE AMOUNT OF YOUR RESTITUTION WILL NOT INCLUDE LABOR TO REMOVE EXISTING
COMPONENTS OR INSTALL THE REPLACEMENT COMPONENTS, SHIPPING CHARGES, SALES TAX, OR ANY OTHER CHARGES, NOR IS
FORTRESS RAILING PRODUCTS REQUIRED TO PROVIDE SUCH LABOR OR SERVICE.
THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES. FORTRESS RAILING PRODUCTS MAKES NO OTHER EXPRESS
WARRANTIES AND DOES NOT AUTHORIZE ANY OTHER PERSON OR AGENT TO MAKE ANY OTHER EXPRESS WARRANTIES. FORTRESS
RAILING PRODUCTS NEITHER ASSUMES NOR AUTHORIZES ANY OTHER LIABILITY OR OBLIGATION IN WARRANTY, INCLUDING WITHOUT
LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THIS
PRODUCT. IN NO EVENT SHALL FORTRESS RAILING PRODUCTS BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, OR INCIDENTAL DAMAGES
ARISING OUT OF OR CONNECTED WITH THE PURCHASE OF OR THE USE OF THIS PRODUCT FOR ANY BREACH OF WARRANTY.
This Agreement shall be governed by and construed in accordance with the laws of the State of Texas, without regards to its conflict of
7/6/2015