Warranty
Fortress Railing Balusters
25 Year Limited Warranty
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Fortress Railing Products warrants its balusters and baluster accessories to be free from manufacturing defects in material and
workmanship to the original consumer purchaser for a period of 25 years from the date of purchase. In addition to
manufacturing defects, this Limited Warranty covers cracking, peeling, and blistering of the finish and extensive corrosion of the
baluster products. Corrosion is termed extensive when there are multiple rust-through perforation instances on the same piece
of product.
This warranty does not cover damage caused by abnormal or improper use, improper product application, accident, alteration,
welding, neglect, abuse, lawn care equipment damage, abrasion, harsh chemicals, pool chemicals or chemicals for ice removal,
air pollutants, improper service or installation or lack of service, or damage caused by flood, fire or acts of God. Surface
corrosion from scratches, nicks and dents are not covered. For product located 1 mile or less from the coast line, this Limited
Warranty is for a period of 1 year from the date of purchase. This limited warranty does not cover balusters or baluster
accessories that have had direct contact with salt water.
The original consumer purchaser must contact Fortress Railing Products' customer service directly via phone at (866) 323-4766
or via email at warranties@fortressrailing.com to obtain necessary warranty claim forms and the official claim process. The
original consumer purchaser will be notified by Fortress Railing Products as to whether the warranty claim is approved or
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THIS WARRANTY IS NOT TRANSFERABLE. SOME DARKENING OF THE ANTIQUE BRONZE COLOR IS EXPECTED OVER
TIME, AND THIS IS NOT A WARRANTY RELATED ISSUE. THE AMOUNT OF YOUR RESTITUTION WILL NOT INCLUDE
LABOR TO REMOVE EXISTING COMPONENTS OR INSTALL THE REPLACEMENT COMPONENTS, SHIPPING CHARGES,
SALES TAX OR ANY OTHER CHARGES, NOR IS FORTRESS RAILING PRODUCTS™ REQUIRED TO PROVIDE SUCH
LABOR OR SERVICE.
The following proration schedule applies to all Fortress Railing Balusters:
1 – 10 Years 100% Replacement
11 – 20 Years 75% Replacement
21 – 25 Years 50% Replacement
The original consumer purchaser will be responsible for paying any prorated costing.
THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES. FORTRESS RAILING PRODUCTS™
MAKES NO OTHER EXPRESS WARRANTIES AND DOES NOT AUTHORIZE ANY OTHER PERSON OR AGENT TO MAKE
ANY OTHER EXPRESS WARRANTIES. FORTRESS RAILING PRODUCTS™ NEITHER ASSUMES NOR AUTHORIZES ANY
OTHER LIABILITY OR OBLIGATION IN WARRANTY, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THIS PRODUCT. IN NO EVENT
SHALL FORTRESS RAILING PRODUCTS BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, OR INCIDENTAL DAMAGES
ARISING OUT OF OR CONNECTED WITH THE PURCHASE OR USE OF THIS PRODUCT OR FOR ANY BREACH OF
WARRANTY.
This Agreement shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its
conflict of laws. Any legal action arising out of this Agreement shall be litigated and enforced under the laws of the State of
Texas. In addition, you agree to submit to the jurisdiction of the courts of the State of Texas, and that any legal action pursued
by you shall be within the exclusive jurisdiction of the courts in the State of Texas, U.S.A.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSION MAY NOT
APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT
VARY FROM STATE TO STATE. THIS WARRANTY IS APPLICABLE ONLY TO SYSTEMS INSTALLED WITHIN THE
CONTINENTAL UNITED STATES AND CANADA.