User Guide

Table Of Contents
Bridge GUI Guide: Maintenance
211
1 Log on to the Bridge GUI through an Administrator-level or a
Maintenance-level account and select Maintain -> Network
from the menu on the left.
2 In the Network screen’s Operation frame, use the Type radio
buttons to select the tool you want to use:
Ping, Traceroute
or
Mesh Path.
3 In the same frame, in Hostname/IP Address, enter the IP
address (IPv4 or IPv6) or hostname of the device you want
to ping or trace a route to.
4 Click START in the upper right of the screen.
The Bridge will ping the target IP or trace a packet to the
address, according to your selection in Step 2, and display
the
Result.
5 To interrupt the operation, click STOP in the upper right of
the screen.
6.5 Support Package Diagnostics Files
To assist in diagnosing a problem with the Bridge, Technical
Support may request that you generate a diagnostics file.
Diagnostics files encrypt the information collected from the
Bridge, so the file can be securely sent as an e-mail
attachment.
Figure 6.20.
Receiving Product Support
frame, all platforms
1 Log on to the Bridge GUI through an Administrator-level or a
Maintenance-level account and select Maintain -> Support
from the menu on the left.
2 In the Support screen’s Receiving Product Support frame,
enter a
Password for the support package file.