Warranty

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Fortress Warranty Policy_HDTRC.docx
Warranty Exclusions
This warranty does not apply to any costs, repairs, or services for the
following:
• Service calls to correct the installation of the Covered Product, or to
explain the usage of the product to the buyer.
• Repairs necessitated by use other than normal use.
• Damage resulting from misuse, abuse, accidents, alterations, or
improper assembly or installation.
• Corrective work necessitated by repairs made by anyone other than a
Fortress Industries authorized service technician.
How to Obtain Warranty Service
Upon discovery of any defect, malfunction or nonconformity in the Covered
Product, the buyer must promptly notify Fortress in writing by sending an e-
mail communication to customer service @ [e-mail] or
by calling @ [phone] to speak to a customer service representative.
Upon confirmation that the defect, malfunction or nonconformity qualifies as a
warranty repair or replacement, Fortress Industries may choose one of the
following options for obtaining warranty service and repairs:
Ship product to Fortress Industries for repair or replacement
The buyer should carefully pack the Covered Product, preferably in the
original packing materials, and deliver it, together with a copy of the original
purchase receipt and a description of the problem, and ship the product to:
Fortress Industries C/O Warranty Repairs, 13860 Benson Ave Unit B,
Chino CA 91710
Repair product through an independent authorized service center
The buyer may secure the services of an independent repair or service facility
for the service or repair of the Covered Product, when service or repair of the
goods can be economically accomplished. In that event, Fortress Industries
will reimburse the independent repair or service facility for the reasonable cost
of service and repair, including any cost for parts, reasonable labor cost and
any reasonable cost of transporting the goods or parts.
If the buyer sends the product ships the product via mail, ground, air or LTL,
we recommend that the buyer insure it and send it with shipping tracking
requested. We accept no liability for products lost or misplaced in shipment.