Operation Manual

WWW.FOSCAM.COM FI9820W User Manual
Shenzhen Foscam Intelligent Technology Co., Limited
Tel: [phone] Fax: [phone]
42
or http:// ycxgwp.no-ip.info: port num/mobile.html
4.2 For MAC OS
The MAC OS can’t install the exe application program. If you want to access the camera, you
should know the IP or domain name, then enter the url to the IE and access the camera.
5 APPENDIX
5.1 Frequently Asked Questions
NOTE: Any questions you would meet, please check Network connections firstly. Check the
working status revealed by the indicators on the network server, hub, exchange and network
card. If abnormal, check the network connections.
5.1.1 I have forgotten the administrator password
To reset the administrator password, you had better unplug the network cable firstly. After that,
press and hold down the RESET BUTTON about 15 seconds. Releasing the reset button, the
password will turn to the factory default.
Default administrator username: admin password: admin
Default user username: user password: user
Default guest username: guest password: guest
5.1.2 Subnet doesn’t match
Check whether your ipcamera in the same subnet of your computer. The step is Control
PanelÆNetwork ConnectionsÆ Choose GeneralÆProperties..(Figure 3.6/3.7) Check subnet
mask, IP address and gateways. When you set IP address please make sure they are in the
same subnet. Otherwise you can't access camera.
5.1.3 No Pictures Problems
The video streaming is transmitted by the ActiveX controller. If ActiveX controller isn’t installed
correctly you will see no video image. You can resolve this problem by this way:
Download ActiveX controller and set the safety property of IE in the PC when you view it first
time: IE browserÆToolÆInternet ProperÆSecurityÆCustom LevelÆActiveX control and
Plug-ins. Three options of front should be set to be “Enable”, The ActiveX programs read by the
computer will be stored. As follows:
Enable: Download unsigned ActiveX controls
Enable: Initialize and script ActiveX controls not marked as safe
Enable: Run ActiveX controls and plug-ins