Operation Manual

WWW.FOSCAM.COM FI9820W User Manual
Figure 5.5
5.1.5 Can’t access IP camera in internet
There are some reasons:
1 ActiveX controller is not installed correctly (Figure2.10-2.12)
2 The port which camera used is blocked by Firewall or Anti-virus software. Please change
another port number and try again. (Figure5.2)
3 Port forwarding is not successful
Check these settings and make sure they are correct.
5.1.6 UPnP always failed
UPnP only contains port forwarding in our recent software. Sometimes, it may be failed to do port
forwarding automatically because of firewall or anti-virus software. It also has much relation with
router’s security settings. So we recommend you do port forwarding manually. You can view
your camera in internet successfully after you do port forwarding manually in your router.
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