User Manual Model: FI9831P Indoor HD Pan/Tilt Wireless IP Camera with P2P （For Windows & Mac OS）
www.foscam.us Table of Contents Security Warning................................................................................................................................................................... 1 1 Overviews........................................................................................................................................................................... 1 1.1 Key Features.................................................................................................
www.foscam.us Security Warning Safeguarding Your Privacy Foscam cameras require good security practices to safeguard your privacy. You can help protect your camera by changing the default username and/or password. Input a username and/or password that is at least 8 – 10 characters or longer. Try to use a combination of lower-case and upper-case letters as well as numbers and special characters. The more complex the username and password, the harder it will be to guess by an unauthorized user.
www.foscam.us anytime on your smart mobile devices. Please note to change your default username and password once you have initially logged into your Foscam camera. Changing your default user settings enables better protection against any types of attacks against your camera. 1.1 Key Features Standard H.264 video compression algorithm to satisfy the transmission of high definition video in narrow bandwidth network 1.
www.foscam.us 1.4 Physical Description Front Panel Figure 1.1 1.Speaker: Built-in speaker 2.LENS: Fixed focus lens 3.Infrared LED: Infrared LEDs for night vision 4.Microphone: Built-in microphone 5.WI-FI Antenna: Wireless Antenna Rear Panel 9.Antenna 1.LAN 8.Audio Input 2.Power 3.Network light 7.Audio Output 6. SD Card Slot 4.Power 5.WPS Figure 1.
www.foscam.us 1.LAN: 10/100 Mbps RJ-45 port for wired connection 2.Power: DC 5V/2A Power supply 3.Network Light: The LED will blink slowly in wired connection, blink two times faster in wireless connection 4.Power Light: If the power supply works fine, the light will turn on 5.WPS: Push the WPS button on the camera and wireless router in 1 minutes, the camera will connect the wireless router automatically, in WPS process, the Network Light will blink very fast 6.
www.foscam.us The default storage path of alarm record files is SD card, when the available size of SD card is less than 256M, the old record files will be deleted automatically. 2 Accessing the Network Camera This chapter explains how to access the network camera through web browsers and RTSP players. 2.1 Access the Camera in LAN This camera support HTTP and HTTPS protocols, so here will allow you to use HTTP and HTTPS port no. (1) Http:// LAN IP + Http Port NO.
www.foscam.us Figure 2.2 HTTPS(Hypertext Transfer Protocol over Secure Socket Layer) is a safe way to access your camera, the data transferred on the Internet will be encrypted. Since we can not apply license for every LAN or DDNS URL, the webpage may pop up a warning like the following picture, you just need to click “Continue to this website (not recommended).” Figure 2.3 Open Internet Explorer if it is not already opened. Click on Tools, then click Internet Options.
www.foscam.us Figure 2.4 For Firefox, you can add the trusted as the following way: Tools --- Options ---- Advanced --- View Certificates --- Servers Figure 2.
www.foscam.us Click View Certificates, and go to Servers option. Figure 2.6 Go to Add Exception panel. Figure 2.
www.foscam.us 2.2 Access the Camera in WAN 2.2.1 Static IP Addresses Users who have static IP addresses do not need to set DDNS service settings for remote access. When you have finished connecting the camera using the LAN IP address and port forwarding, you can access the camera directly from the Internet using the WAN IP address and port number. How to Obtain the WAN IP address from a public website To obtain your WAN IP address, enter the following URL in your browser: http://www.whatismyip.com.
www.foscam.us settings to view it remotely. 2.2.2 Dynamic IP Addresses DDNS is a service that allows your IP Camera, especially when assigned with a dynamic IP address, to have a fixed host and domain name. This means that even though your WAN IP address is constantly changing, you will have a fixed hostname you can use to access your cameras at all times. You can access the camera directly from the Internet using the hostname and port number. What is the HTTP Port NO.
www.foscam.us Figure 2.10 Step 2: Enter the username and password of the Administrator (default username is admin with a blank password), and click “OK” to apply changes. Step 3: Wait around 10 seconds, you’ll see that the camera’s LAN IP address has changed. In our example it was changed to 2000, so we see http://192.168.8.102:2000 in IP Camera Tool. Also, the LAN IP address is now fixed at a static IP address of http://192.168.8.102:2000.
www.foscam.us Step 1: Login to the router, and go to your router’s port forwarding or port triggering menu. Sometimes this is also under the name of Virtual Server or NAT. Using the Linksys brand router as an example, we would log into the router, and go to the Applications & Gaming menu. We would then click on the “Single Port Forwarding” sub-menu.
www.foscam.us Now you can use “http://Domain name + HTTP Port” to access the camera via the Internet. Take hostname test09.myfoscam.org and HTTP Port of 2000 for example, the URL link to access the camera via the Internet would be http:// test09.myfoscam.org:2000. Second method : Use the Third party DDNS to access the camera via the Internet Step 1 Please go to the third party DDNS website(such as www.no-ip.com) to create a free hostname.
www.foscam.us For example: IP: 192.168.1.11 HTTP Port number: 88 User name: admin Password: 123 Here I can enter one of the following URLs in the VLC. 1) rtsp://admin:123@192.168.1.11:88/videoMain 2) rtsp:// @192.168.1.11:88/videoMain 3) rtsp://:123@192.168.1.11:88/videoMain 4) rtsp://admin@192.168.1.11:88/videoMain Open the VLC, and go to MediaOpen Network Stream option, then enter the URL into VLC. Figure 2.
www.foscam.us Figure 2.15 Sometimes you may need to enter the user name and password again. Click OK and you can see the real-time preview. Figure 2.
www.foscam.us Figure 2.17 If you cannot play the video in the VLC player, please check the port mapping. You can read Quick Installation Guide about How to configure port forwarding. NOTE: If you modify the camera’s username or password, you had better reboot the camera, or else the new username and password cannot take effect when you enter the authentication in the VLC. 2.4 IP camera connection to the server Device supports ONVIF 2.2.
www.foscam.us 3.1 Login Window 1 2 3 4 Figure 3.1 Please check the login window above, it was divided to 5 sections from no. 1 to 5. Section1 Enter the User name and password The default administrator username is admin with a blank password, please reset the password at first using and prevent unauthorized users login the camera (read chapter 3.2.4 about how to change). Section2 Stream The camera supports two stream modes: Main stream and sub stream.
www.foscam.us 3.2 Modify the Username and Password When you log in for the first time, it will come to the operating of modify the username and password automatically. Figure 3.2 Enter the New Username, New password and Confirm the password. Click Modify button, you will see the login page again. 3.3 Surveillance Window 1 2 8 3 4 5 6 7 Figure 3.
www.foscam.us Section 1 FOSCAM Logo/ LiveVideo / Settings/Playback buttons : FOSCAM LOGO : Path to surveillance window. Click this button and back to the surveillance window : Path to Administrator Control Panel, Click it, and it will lead to Administrator Control Panel and do advanced settings. : Click this button and back to the Playback panel to view the stored audio files stored in the SD Card.
www.foscam.us Bit rate. 1) Stream type no. : The number is used to identify the stream type. 2) 960P/720P/ VGA/QVGA There are four resolutions, the biggest one is 960P, the smallest one is 640x120 (QVGA) pixels. The bigger the resolution is , the better of the image quality is. If you are accessing the camera via internet and want to get more fluent video streaming, please select resolution VGA. 3) Maximum frame rate When the video format is 50Hz, the maximum frame rate is 25 fps.
www.foscam.us 1------Up control button 2------Down control button 3------Left control button, 4------Right control button, 5----- Up-Left control button 6----- Up-Right control button 7----- Down-Left control button 8----- Down-Right control button Click this button and go to center Section 5 Cruise / Preset settings Cruise Settings The default cruise tracks have two types: Vertical and Horizontal. Vertical: The camera will rotate from up to down.
www.foscam.us Secondly: Click Start cruise button, the camera will cruise following the predefined path. Thirdly: Click stop button and finish cruising. Preset settings IPCAM supports 16 preset positions, which is considered enough for DIY home & small business surveillance market The default preset position is Topmost, Bottom most, Left most, right most, you can add other preset positions.
www.foscam.us led lights schedule time, please go to Settings Section 7 Video IR LED Schedule page. Image quality settings In this page, you can tune Hue, Brightness, Contrast, Saturation, and Sharpness to get higher quality. Section 9 OSD If you have added time and camera name in the video, you can see it in the live window. Go to Settings ---Basic settings---Camera name panel, and you can change another device name. The default device name is anonymous.
www.foscam.us Onscreen Mouse Control Right click the mouse and you can adjust the screen ration, full screen and Zoom up. Figure 3.9 Keep ration: Select it and the camera will adjust the size of live window based on the the computer monitor automatically. Sometimes there is a black border around the video, please select Keep ration to get a better visual quality . Full Screen: Select it and Click it to make full-screen, press ESC and exit full-screen.
www.foscam.us Figure 3.11 Click the Screen PTZ button and put the mouse on the screen to indicate the camera move direction you prefer, press the left mouse, the camera will move to the corresponding direction. Loosen the mouse and stop moving. Press Esc button or double click right mouse and cancel the function. NOTE: For Mac OS, the plugin cannot support Onscreen Mouse Control, so you cannot allow to use it.
www.foscam.us 4.1.1 Device Information Figure 4.1 Camera Model: The camera model NO. Camera Name: The Device Name is a unique name that you can give to your device to help you identify it. Click Basic Settings and go to Camera name panel where you can change your camera name. The default device name is anonymous. Camera ID: Display the wired MAC address of your camera. For example Device ID is 000C5D00008, the same MAC ID sticker is found at the bottom of the camera.
www.foscam.us Figure 4.2 4.1.3 Session status Session status will display who and which IP is visiting the camera now. Figure 4.3 4.1.4 Log The log record shows who and which IP address accessed or logout the camera.
www.foscam.us Figure 4.4 Reboot the camera and clear the log records. 4.2 Basic Settings This section allows you to configure your camera’s Name, Time, Mail, User account and Multi-Device. 4.2.1 Camera Name Default alias is anonymous. You can define a name for your camera here such as apple. Click Save to save your changes. The alias name can’t contain special characters. Figure 4.5 4.2.2 Camera Time This section allows you to configure the settings of the internal system clocks for your camera.
www.foscam.us Figure 4.6 Time Zone: Select the time zone for your region from the dropdown menu. Sync with NTP server: Network Time Protocol will synchronize your camera with an Internet time server. Choose the one that is closest to your camera. Sync with PC: Select this option to synchronize the date and time of the Network Camera with your computer. Manually: The administrator can enter the date and time manually. Note select the date and time format.
www.foscam.us Figure 4.7 How to change the password? Firstly, select the account which you want to change the password, then select “Change password”, enter the old password and the new password, lastly click modify to take effect.. Figure 4.8 How to add account ? Select one blank column, then enter the new user name, password and privilege, last click Add to take effect. You can see the new added account on the Account list.
www.foscam.us Figure 4.9 Figure 4.10 Delete ：Select the account which you want to delete, then click Delete button to take effect. NOTE: The default admin account cannot be deleted, but you can add other administrator users. How to change the username ? Firstly, select the account which you want to change the username, then select “Change username”, enter the new password, lastly click modify to take effect.
www.foscam.us Figure 4.11 4.2.4 Multi-Camera If you want to view multi-surveillance screens on one window, you need to login one camera, and set it as the main device, and do Multi-Device Settings, add other cameras to the first one camera. Before you do multi-cams settings, you need to assign different port such as 81, 82, 83, 84, 85, 86, 87, 88 to the cameras if there is 8 cams installed. The firmware within the camera can support a maximum of 9 devices monitoring all at the same time.
www.foscam.us Figure 4.12 Camera Model: Our Company produces two series cameras: MJPEG and H.264. Here will show you which series the camera belongs to. Figure 4.13 Back to Surveillance Windows, and click Four Windows option, you will see four cameras you added.
www.foscam.us Figure 4.14 Figure 4.15 Add cameras in WAN If you want to view all cameras via the internet(remote computer), you will need to add them using DDNS domain name. Firstly, make sure all of the cameras you added can be accessed through the internet. (Read How to configure DDNS settings in chapter 4.3.4) Login to the first camera using a DDNS domain name and port.
www.foscam.us Figure 4.16 Click Multi-Device Settings. Choose The 2nd Device. Fill in the 2nd camera’s name, DDNS domain name, port number. Enter user name and password and then choose Add. (Figure 4.17) Figure 4.17 1----- The camera model: MJ or H264. 2----- The 2nd camera’s name 3----- Fill in the 2nd camera’s DDNS host not LAN IP NOTE: The MJ series have the same HTTP Port NO. and Media Port NO.
www.foscam.us NOTE: Here the Host must be entered as the second camera’s DDNS domain name, not its LAN IP. Figure 4.18 Return to video window. You will see all of the cameras accessible through the internet. When you are away from home, you can use the first camera’s DDNS domain name and port to view all the cameras via internet. Figure 4.
www.foscam.us 4.3 Network This section will allow you to configure your camera’s IP, PPPoE, DDNS, Wireless Settings, UPnP and Port. 4.3.1 IP Configuration If you want to set a static IP for the camera, please go to IP Configuration page. Keep the camera in the same subnet of your router or computer. Figure 4.20 Changing settings here is the same as using the IP Camera Tool. (Figure 4.21/4.22) It is recommended that you use the subnet mask, gateway and DNS server from your locally attached PC.
www.foscam.us Figure 4.21 Set the same Subnet Mask and gateway of the camera with your PC. There are two DNS servers . You can set any of them. Same with gateway is also OK. Figure 4.22 If you don’t know the DNS server, you can use the same settings as the Default Gateway.
www.foscam.us 4.3.2 Wireless Settings Step 1: Choose “Settings” on the top of the camera interface, and go to the “Network” panel on the left side of the screen, then click “Wireless Settings.” Click the Scan button and the camera will detect all wireless networks around the area. It should also display your router in the list (Figure 4.23). Click the Scan button to search for wireless networks. Click the Page number to see other wireless networks devices if there are more than 10. Figure 4.
www.foscam.us 2 Enter the password of your router. 1 Click the SSID of your router and the relevant information will be filled in the fields automatically. Figure 4.24 Step 3: Please click on the Save button after all settings have been entered and disconnect the network cable. Never shut down the power of the camera until the IP camera is able to connect to the wireless network. The LAN IP address will disappear on the window of IP Camera Tool when the camera is configuring a wireless connection.
www.foscam.us Figure 4.25 4.3.4 DDNS FOSCAM camera has embedded a unique DDNS domain name when producing, and you can directly use the domain name, you can also use the third party domain name. FOSCAM domain name Here take test09.myfoscam.org for example. Go to option of DDNS on the Settings->Network panel, you can see the domain name. Figure 4.26 Now you can use http:// Domain name + HTTP Port to access the camera via internet. Take hostname test09.myfoscam.org and HTTP Port no.
www.foscam.us Third Party Domain Name Settings User can also use third part DDNS, such as www.no-ip.com. ,www. 3322.com Here take www.no-ip.com for example: ① Step 1, Go to the website www.no-ip.com to create a free hostname Firstly: Login on www.no-ip.com and click No-IP Free to register. Figure 4.27 Figure 4.
www.foscam.us Please register an account step by step according to instructions on www.no-ip.com After registration, please login your email which used to register. You will receive an email from website, please click the link to activate your ACCOUNT as indicated in email. Secondly: Login the link with the registered username and password to create your domain name. Figure 4.29 Figure 4.30 Please create the domain name step by step according to instructions on www.no-ip.
www.foscam.us Step 2, DO DDNS Service Settings within the Camera Please set DDNS Settings within the camera by hostname, a user name and password you’ve got from www.no-ip.com Take hostname ycxgwp.no-ip.info, user name foscam, password foscam2012 for example. Firstly, goes to option of DDNS Settings on the administrator panel. Secondly, select No-Ip as a server.. Thirdly, fill foscam as DDNS user, fill password foscam2012 as DDNS password, fill ycxgwp.no-ip.
www.foscam.us After the port forwarding is finished, you can use the domain name+ http no.to access the camera via internet. Take hostname ycxgwp.no-ip.info and http no. 2000 for example, the accessing link of the camera via internet would be http:// ycxgwp.no-ip.info:2000 4.3.5 UPnP Figure 4.32 The default UPnP status is closed. You can enable UPnP, then the camera’s software will be configured for port forwarding. Back to the “Device Status” panel, you can see the UPnP status: Figure 4.
www.foscam.us 4.3.7 Mail Settings If you want the camera to send emails when motion has been detected, here Mail will need to be configured. Figure 4.35 1----- SMTP Server/ Port /Transport Layer Security Enter SMTP server for sender. SMTP port is usually set as 25. Some SMTP servers have their own port, such as 587 or 465, and Transport Layer Security usually is None.
www.foscam.us Figure 4.36 If the test success, you can see the Success behind the Test, at the same time the receivers will receive a test mail. If the test fails with one of the following errors after clicking Test, verify that the information you entered is correct and again select Test . 1) Cannot connect to the server 2) Network Error. Please try later 3) Server Error 4) Incorrect user or password 5) The sender is denied by the server.
www.foscam.us Figure 4.37 Figure 4.38 FTP server: If your FTP server is located on the LAN, you can set as Figure 4.37. If you have an FTP server which you can access on the internet, you can set as Figure 4.38. Port: Default is port 21. If changed, external FTP client program must change the server connection port accordingly. FTP Mode: Here supports two modes: PORT and PASV. Username/password: The FTP account and password. Click Save to take effect.
www.foscam.us Figure 4.1 Search and install Foscam Viewer on Google Play for Android devices, search and install Foscam Viewer on APP Store for iOS devices. If you want to know more details of the iOS APP or Android APP, see the iOS App User Manual or Android APP User Manual. 4.4 Video This section allows you to configure Video stream settings, On screen display and Snapshot settings. 4.4.1 Video Settings There are two ways to set the stream video settings.
www.foscam.us Stream type: There are four types to identify different streams you have set. Resolution: The camera supports four types: 720P, 960P, VGA, QVGA. The higher the resolution is, the clearer video will become. But the code flux will become larger too, and it will take up more bandwidth. Bit rate: Generally speaking, the larger the bit rate is, the clearer video will become. But the bit rate configuration should combine well with the network bandwidth.
www.foscam.us video, the mask area will be black on the video. The mask area. Figure 4.42 Click OK button and return to the OSD page, click Save to take effect. Back to the surveillance window, you can see the mask area as the following picture: Figure 4.43 4.4.4 Snapshot Settings On this page you can set the snapshot pictures’ image quality and the storage path.
www.foscam.us Figure 4.44 Image Quality: Low, Middle and High. The higher the quality, the picture will be clearer. Save Path: FTP. If you have done FTP and Alarm settings, when alarming, the camera will snap pictures to the FTP automatically. Enable timing to capture To enable capture interval, follow the steps below: 1 Select Enable Motion detection 2 Capture interval:The interval time between two captures.
www.foscam.us 4.5 Alarm IP Camera supports Motion Detection Alarm, when the motion has been detected, it will send emails or upload images to FTP. 7 1 2 3 4 5 6 Figure 4.46 Step 01: Enable Motion detection Step 02: Sensitivity---- It supports three modes: Low, Middle and High. The higher the sensitivity, the camera will be more easily alarmed. Select one motion sensitivity. Step 03: Trigger interval--- The interval time between two motion detections.
www.foscam.us Figure 4.47 There are four alarm indicators: A Ring There is an embedded speaker inside the camera, so if you select Ring, when the motion has been detected, the people around the camera will hear beep alarm sound. B Send E-mail If you want to receive alarm emails when motion is detected, you must select Send E-mail and set Mail Settings first. The alarm email cannot contain the alarm picture if you have not selected Take Snapshot.
www.foscam.us Figure 4.48 Step 06: Alarm Schedule ① Alarm anytime when motion is detected Click the black button up the MON, you will see all time range turn red. When something moving in the detection area at anytime, the camera will alarm. Click this button and select all time range Figure 4.49 ② Specify an alarm schedule Click the week day words, the corresponding column will be selected.
www.foscam.us of TUE turns to red, that means during Tuesday whole day, when something moving in the detection area, the camera will alarm. Figure 4.50 ③ Press the left mouse and drag it on the time boxes, you can select the serial area, Figure 4.51 Step 07: Click Save button to take effect. When the motion has been detected during the detection time in the detection area, the camera will alarm and adopt the corresponding alarm indicators.
www.foscam.us Figure 4.52 Alarm Recording Location : SD card or FTP. Make sure the camera has been inserted the SD card. On this page, you can see the available space of the SD card. Manual Recording Location: For Windows OS, the manual recording path is C:/ IPCamRecord, you can change another one. For MAC OS, the manual recording path is: / IPCamRecord. 4.6.2 Alarm Record Figure 4.53 4.6.3 Local Alarm Record This page you can change the Local Alarm Record Time. Figure 4.
www.foscam.us Figure 4.55 Figure 4.56 When the video is selected as SD card, the device supports pumping frame recording. Figure 4.
www.foscam.us Figure 4.58 Record frame: There are six frame selections, such as 1/30, 4/30, 8/30, 15/30, 24/30, 30/30. Recommended default is 4/30. The greater the Frame rate is, the sharper picture quality is, and the greater of storage space is, the shorter the storage time is. Record full strategy: When the SD card is full, you can choose to cover the previous recording, or stop recording. Audio Record: You can choose "yes" or "no".
www.foscam.us Figure 4.59 4.7 Pan/Tilt This page will allow you to change the pan/tilt speed and do cruise tracks settings. 4.7.1 Pan & Tilt Speed There are five Pt speed types: very fast, fast, normal, slow and very slowly. Select the desired PTZ speed type and click save button . Figure 4.60 4.7.2 Cruise Settings This section explains how to add/ delete/ alter one cruise track. Figure 4.
www.foscam.us Setting the Cruise Mode There are two cruise mode: Cruise time and Cruise Loops. Cruise time: Select Cruise time from Cruise Mode dropdown, then you can set the Cruise time of the camera. Cruise Loops:Select Cruise Loops from Cruise Mode dropdown, you can set the Cruise Loops of the camera. Click Save to take effect. Figure 4.62 Manage the Cruise Track There are two default cruise tracks: Vertical and Horizontal.
www.foscam.us The new added track name. 1 Select one preset point. 2 Click Add button. Here you can see the preset point has been added to one track. And you can set the stay time. Figure 4.63 Thirdly: Click OK button and the cruise track will take effect. You can add other cruise track as the same method.
www.foscam.us The cruise tracks have added to the “track 1”. Figure 4.64 After add the cruise track, back to the surveillance window, click Cruise, her you can see all cruise tracks you have added. Figure 4.65 There are other buttons between the Preset points and Cruise track, you can use these buttons to adjust the order of preset points or add/delete one preset points in one cruise track. And you can set the Dwell time of the preset point.
www.foscam.us Figure 4.66 Add: Select one preset points and add it to the selected cruise track. Delete: Select one preset points you have added to one cruise track, click delete. Move up/ down: Select one cruise track, adjust the order of preset points in one cruise track. Attention: Considering the life time and thermal issue of the motor, it’s not recommend to do long-time cruise. 4.7.3 Start-Up Options Here section will allow you to set the stop position after the camera reboots.
www.foscam.us Figure 4.68 Enable firewall, If you select Only allow access from these IP addresses and fill in 8 IP addresses at most, only those clients whose IP addresses listed in the Only allow access from these IP addresses can access the Network Camera. If you select Block access from these IP addresses, only those clients whose IP addresses are in the IP list cannot access the Network Camera. Click Save to take effect. 4.
www.foscam.us Figure 4.69 4.9.2 System Upgrade Your current firmware version will be displayed on your screen. You may go to the Status Device Information Page to check for the latest firmware versions available. Click Browse, choose the correct bin file and then click System upgrade. Make sure you have unplugged the SD card. Don’t shut down the power during upgrade. After upgrading, you can see the upgrade result. Figure 4.
www.foscam.us Figure 4.71 Figure 4.72 CAUTION: If your camera works well with the current firmware, we recommend not upgrading. Please don’t upgrade the firmware unnecessarily. Your camera may be damaged if misconfigured during an upgrade. NOTE: Before upgrade the firmware, please unplug the SD card and reboot the camera, don’t upgrade the firmware in WAN through the web UI, or else the upgrade process may be failed.
www.foscam.us 4.9.3 Factory Reset Click All reset and all parameters will return to factory settings if selected. This is similar to press the Reset button on the bottom of the camera. Figure 4.73 4.9.4 Reboot Click Reboot System to reboot the camera. This is similar to unplugging the power to the camera. Figure 4.74 5 Playback On this page you can view the record files stored in the SD card.
www.foscam.us : The storage path of record files : Here supports three types: current day, current month and All records. Another way, select the time on the time&date manually. : The type of records files, Here supports two typs: Normal record, Alarm record and All records. : Click this button to search all record files satisfy the conditions you selected. Section 2 Search record files On this panel you can see all record files satisfy the conditions you set.
www.foscam.us App Store for iOS devices. If you would like to read more details on the Android App or iOS App, Please refer to the Android App User Manual or iOS App User Manual . 7 APPENDIX 7.1 Frequently Asked Questions NOTE: Any questions you would meet, please check Network connections firstly. Check the working status revealed by the indicators on the network server, hub, exchange and network card. If abnormal, check the network connections. 7.1.1 Install / uninstall the ActiveX of Firefox browser.
www.foscam.us Figure 7.2 Figure 7.
www.foscam.us Figure 7.4 Drag the download file to Firefox web page and it will prompt you to Install it. Figure 7.5 Reboot the Firefox after the plugin installation is successfully completely, then relogin the camera again, you can see the surveillance window NOTE: If you could not view living video after running the ActiveX, only a red cross in the center of the video or just a black screen. Please change another port number to try.
www.foscam.us 7.1.1.2 Uninstall the ActiveX of Firefox browser. After upgrading the camera’s software version, in order to experience the new version better, you may need to uninstall the old ActiveX before, and then install a new one. TO uninstall the old ActiveX, you could do as follows: 1. Click on the top left of the Firefox browser menu bar, and then click "Add-ons". Figure 7.6 2. Click “Remove”. Figure 7.7 3. After the ActiveX is removed, click “Restart now”.
www.foscam.us Figure 7.8 7.1.2 Install / uninstall the ActiveX of Google Chrome. 7.1.2.1 Install the ActiveX of Google browser. For the first time login the camera, it will prompt you to download the ActiveX. Figure 7.9 Download the plugin and drag it to the Extensions page of Google Chrome.
www.foscam.us Go to Extensions page Figure 7.10 Click Add button to install the Plugins. Click Add button to install the plugin. Figure 7.11 Reboot the browser and login the camera again, you will see the surveillance window. 7.1.2.2 Uninstall the ActiveX of Google browser. After upgrading the camera’s software version, in order to experience the new version better, you may need to uninstall the old ActiveX before, and then install a new one.
www.foscam.us 1．Click on the top right corner of the Google browser menu bar, it will pop-up the drop-down menu, then click "Tools" -->”Extensions”. Figure 7.12 2. Select “ IPCAM ”, and click the trash canon on the right side.
www.foscam.us Figure 7.13 3. Click “Remove”, then restart the browser. Figure 7.14 7.1.3 Install / Uninstall the ActiveX of IE Chrome. When logging in for the first time, you need to download and install the ActiveX add-on.
www.foscam.us 7.1.3.1 Install the ActiveX of IE browser. Click Install Figure 7.15 7.1.3.2 Uninstall the ActiveX of IE browser. After upgrading the camera’s software version, in order to experience the new version better, you may need to uninstall the old ActiveX before, and then install a new one. TO uninstall the old ActiveX, you could do as follows: 1.
www.foscam.us Figure 7.16 3. Click “All add-ons”. Figure 7.17 4. Click “ocxIPcam Control”, then Right-click, select “More information” (or double-click “ocxIPcam Control”).
www.foscam.us Figure 7.18 5. Click “Remove all sites—> Remove—>Close”. Then restart the IE browser.
www.foscam.us Figure 7.19 7.1.4 I have forgotten the administrator password To reset the administrator username and password, press and hold down the RESET BUTTON for 5 seconds. Upon releasing the reset button, wait for 20 seconds, the camera will reboot and the username and password will return to the factory default administrator username and password. Please power on the camera before reset Default administrator username: admin Default administrator password: No password 7.1.
www.foscam.us ( 2 ) Open IE browser, then right click, select “Run as administrator” 7.1.6 Subnet doesn’t match Check whether your ipcamera in the same subnet of your computer. The step is Control PanelNetwork ConnectionsDbclick Local Area Connections Choose GeneralProperties.(Figure 3.23/3.24) Check subnet mask, IP address and gateways. When you set IP address please make sure they are in the same subnet. Otherwise you can't access camera. 7.1.
www.foscam.us Figure 6.7 NOTE: Make sure that your firewall or anti-virus software does not block the camera or ActiveX. If you could not see video, please shut down firewall or anti-virus software to try again. 7.1.8 Can’t access IP camera in internet There are some reasons: 1、ActiveX controller is not installed correctly 2、The port which camera used is blocked by Firewall or Anti-virus software. Please change another port number and try again. (Figure7.7) 3、Port forwarding is not successful(Figure4.
www.foscam.us 7.2 Default Parameters Default network Parameters IP address: obtain dynamically Subnet mask: obtain dynamically Gateway: obtain dynamically DDNS: Embedded FOSCAM domain name Username and password Default username is admin with a blank password 7.3 Specifications ITEMS Image Sensor Video Network Power Alarm Hardware Interface Image Sensor 1/3"Color CMOS Sensor Display Resolution 1280*960 Pixels Lens f: 2.8mm, F:2.4 Mini.
www.foscam.us Environment Wireless Interface WIFI antenna Operate Temper. 0° ~ 55°C Operating 10% ~ 80% non-condensing Humidity (32°F ~ 131°F) Storage Temper. -10°C ~ 60° (14°F ~ 140°F) Storage Humidity 0% ~ 90% non-condensing Dimension 117(L) x114(W) x129mm(H) Gross Weight 814g(Color Box Size:245 x 145 x 165mm) Net Weight 348g CPU 2.
www.foscam.us CE Mark Warning This is a Class B product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures. 8 OBTAINING TECHNICAL SUPPORT While we hope your experience with the IPCAM network camera is enjoyable and easy to use, you may experience some issues or have questions that this User’s Guide has not answered. Please contact support via e-mail at support@foscam.us.
