Operation Manual

NVR User Manual
www.foscam.com
108
5.5 FAQ
1. No image displayed on the monitor after starting up normally.
 Verify the device is connected with the monitor via HDMI or VGA cable.

Verify the connection cable is good.
 Verify Input mode of the monitor is correct.
Please check the input mode of the monitor matches with the output mode of the device (e.g. if the
output mode of NVR is HDMI output, then the input mode of monitor must be the HDMI input). And
if not, please modify the input mode of monitor.
2. No record file found in the NVR local HDD, and prompt “No record file found”.

Verify the system time setting is correct.
Choose “Menu > Settings > General” in the GUI interface, and verify the time is correct.

Verify the search condition is correct.
Choose “Menu > Playback” in the GUI interface, and verify the channel and time are correct.

Verify the HDD status is normal.
Choose “Menu > About > HDD Info” in the GUI interface, view the HDD status.
3. Why recording is not performed after motion detection is enabled?
On the “Motion Detection” page, check whether the following are correctly set:

Check whether the motion detection channel is correct.
 Check whether a trigger time segment is set.

Check whether a detection area is set.
 Check whether recording is selected.
4. Why doesn’t the monitor respond when I operate the remote control?
 Check the battery of the remote control (positive and negative poles or battery level).

Check whether the remote control is aligned with the middle position of the front panel of the NVR.
 Check whether you use the remote control correctly.

Check whether the remote control is interfered by fluorescent lights around.
5. Why can the NVR search the IPC but cannot connect the IPC?
On the “IPC management” page, check whether the following are correctly set:
 Check whether the user name and password for the IPC are correct.

Check whether the web page port for the IPC is correct.
 Check whether the IPC also supports the protocol selected in the NVR.
6. The screen of the display is incomplete.
Confirm the current resolution and check the resolution supported by the display. If the resolution is
1920*1080, the display needs to support the resolution 1920*1080.