MATRIX F10 / F12 Operating manual GB
Frama Matrix F10 / F12 Operating manual for Frama Matrix F10 Frama Matrix F12 All rights reserved. Frama Group.
Frama Matrix F10 / F12 Dear Customer, Thank you for choosing the innovative, forward-looking Frama Matrix F10 / F12 franking solution which meets all standards and therefore guarantees long-term protection of your investment. The information below in this operating manual is intended to assist you in installing and operating your Frama Matrix F10 / F12 franking system. It also shows how you can easily make settings yourself. We have summarised the most important points briefly here for you.
Frama Matrix F10 / F12 Safety information and warnings Thank you for deciding to purchase the innovative Frama Matrix F10 / F12 franking system. The information below in this operating manual is intended to assist you in installing and operating your Frama Matrix F10 / F12 franking system. It also shows how you can easily make settings yourself. This franking system meets current safety requirements. Incorrect use can, however, lead to injury and damage.
Frama Matrix F10 / F12 Table of contents SAFETY INFORMATION AND WARNINGS ................................................................................................... 4 SYMBOLS USED .............................................................................................................................................................. 4 TABLE OF CONTENTS ....................................................................................................................................... 5 1.
Frama Matrix F10 / F12 8.1. MAIN MENU .......................................................................................................................................................... 42 8.2. COUNTER READINGS .......................................................................................................................................... 43 8.3. SETUP 1 ...........................................................................................................................................
Frama Matrix F10 / F12 1. System presentation 1.1. Safety instructions/Notes on use 1. Danger Use this franking system indoors and for franking post and franking labels only. Any other use, modification or change to the franking system is not permissible and may be dangerous. The manufacturer accepts no liability for damage caused by use contrary to the intended use or incorrect operation. 2. Check the franking system for external damage before setting it up.
Frama Matrix F10 / F12 1.2. Use as intended/Notes on print quality The following notes are intended to support you in achieving a sharp, professional print with your Frama Matrix F10 / F12 franking system, so as not to jeopardise the delivery of your franked mail. As the user, you are responsible for the legibility of your franking. 1. 2. 3. 4. 5. Information 6. 7. 8. 9. Your franking machine must be properly registered with the Royal Mail before you use it for the first time.
Frama Matrix F10 / F12 1.4. Recycling and disposal The WEEE Directive (Waste Electrical and Electronic Equipment; 2002/96/EC) was drawn up for the protection of human health and the environment to ensure that waste products are disposed of utilising the best available reprocessing, recovery and technical recycling possibilities. Your product has been developed and manufactured using top-quality materials and components which can be recycled and reprocessed.
Frama Matrix F10 / F12 1.5. The Frama Matrix machine The illustrations below show the principal components of the Matrix F10 / F12 franking system. Please familiarise yourself with the location of the components. Fig. Matrix F10 and Matrix F12 , front view: Ink system Scale (optional) Touch screen Fig.
Frama Matrix F10 / F12 1.6. Basic screen layout The Frama Matrix F10 / F12 franking system uses a touch screen for operation and navigation through the menus. Detailed information concerning the tariff control system screens is available in section 4.3. Determining postage value on page 22. Tip All the functions that are not available are hidden as a rule. This means that there are differences in the screens between the Admin mode and the Cost Centre mode. All inputs are made via the touch screen.
Frama Matrix F10 / F12 2. Installation It is easy enough to install the components yourself. Be sure to observe the safety instructions at all times. There are four steps to installation: 1. Assembly of the individual components 2. Registering with the FramaOnline2 system 3. Configuring the printer settings 4. Loading postage credit 2.1. General notes and safety information Select a position near a mains socket and an Ethernet connection for your Frama Matrix F10 / F12 franking system.
Frama Matrix F10 / F12 2.2.1. Make communications connection (communications module) The connection of the relevant cable differs depending on the communications module used. Ethernet (green): Plug the network cable (RJ45) into this socket. Plug the network cable into your network. 2.2.2. Connecting the scales (optional) Plug the scales cable into the scales socket. Look in the operating manual for the scales if necessary. 2.3. Connecting to the mains electric supply 1. 2. Danger 3. 4. 5. 6.
Frama Matrix F10 / F12 2.4. First use Insert the power supply unit into a suitable mains socket. You will hear various sounds during the switch-on routines. All the motors and sensors are being checked. Information: The switch-on routines may take some time. During this time, the Frama Matrix F10 / F12 franking system will not accept any input from you. Information The franking system must now be installed (registered) with the FramaOnline2 data centre. 2.5.
Frama Matrix F10 / F12 2.6. Installing the ink jet cassette Follow the instructions on page 26 to install the ink jet cassette correctly. 2.7. Loading credit from FramaOnline2 You must load postage credit into the franking system before you can frank mail with your Frama Matrix F10 / F12 franking system. Follow the instructions on page 16. This concludes the installation.
Frama Matrix F10 / F12 3. FramaOnline2 3.1. General notes FramaOnline2 will deal with preparing the postage rates, sending use data to the Royal Mail and provides a simple way of loading new postage credit onto your franking system. Your franking system must set up a connection with the data centre to allow use of FramaOnline2. Refer to section 9.4. Connection on page 44 for this. Tip It is only possible to call up postage and communicate with FramaOnline2 in Admin mode.
Frama Matrix F10 / F12 6. Select FramaOnline2. 7. Select Re-set. 8. Enter the desired credit amount without using a decimal point. Please observe any provisions in your contract with the Royal Mail. Acknowledge this amount by pressing ENTER. 9. Your Frama F10 / F12 franking system establishes a link with the FramaOnline2 data centre and keeps you informed as to the progress of the connection.
Frama Matrix F10 / F12 3.3. Inspection/AutoConnect Your Matrix franking system has an autoconnect function as a convenience. This is used to transmit the counter readings, to check the postage rate tables and to synchronize data with the Royal Mail. You may see the AutoConnect message while you are changing the cost centre. You can also run this later if you do not wish to make the connection now.
Frama Matrix F10 / F12 4. Operation 4.1. Switching on and off Always keep your machine connected to the mains. 4.1.1. Switching the machine on Touching the dark, empty screen switches the machine on. The machine can also be turned on automatically by plugging in the power supply unit. 4.1.2. Switching the machine off On the Mode Selection screen shown below, press the Switch Off key. Touch the screen to wake the machine up again.
Frama Matrix F10 / F12 4.2. Accounts 4.2.1. General comments on cost centres Your Frama Matrix F10 / F12 franking system is equipped with various counters which allow you to monitor postage consumption and the number of mail items franked. Each cost centre can be given its own name. You have 16 characters at your disposal. The cost centre active at any time is shown in the top section of the display in the CC key. You may change to another cost centre by pressing this key. 4.2.2.
Frama Matrix F10 / F12 4.2.4. Changing the cost centre PIN The cost centres are protected by a PIN by default. In the as-delivered state of the franking system, the PIN is the same as the cost centre number. The PIN can have up to 4 digits. Proceed as follows to change the PIN for the current cost centre: Press the Change PIN key (in Setup 1). Enter the old PIN. Press OK to confirm. Enter the new PIN. Press OK to confirm. Enter the new PIN again and confirm your input by pressing OK.
Frama Matrix F10 / F12 4.3. Determining postage value Tip Your franking system protects you against unintentionally franking at high postage rates (see Settings section). By default, all franking valued over £10.00 must be approved by touching the postage value displayed (it is initially displayed inverted). This value can be changed in Setup 2 (section 7.2. Setup 2 menu on page 40). Various start menus are available to you for efficient franking. You can set your preferred start menu in Setup 1.
Frama Matrix F10 / F12 4.3.3. Tariff-guided Your Frama Matrix F10 / F12 has an integrated postal rate guide for you to ascertain the postage of all available postal products. You thus also have a clever access capability for mail items that are not used so often. Make sure that no mail items or anything similar is on the scales (zero setting of scales). Information 1. Select the postal rate guide by pressing the postal rate three times. 2. Select the type of mailing.
Frama Matrix F10 / F12 6. Ascertain the weight of the mail item by either: a) Pressing the appropriate weight key (weight limit, for example, 17 g). b) If scales are connected: putting the mail item onto the scales (the weight appears next to the scales symbol) and then pressing the scales symbol. That’s all. The postal rate will appear and you can frank the mail item. 4.3.4. Numeric keypad Postage rates can be entered independently of the mail products using the integrated numeric keypad.
Frama Matrix F10 / F12 4.4. Franking 1. 2. Danger 3. 4. 5. Use accessories intended for this system only. The use of accessories that are not approved, or not authorised, can be detrimental to the service life of the franking system. At the same time, a danger to the operator can be created. Always keep your fingers and other parts of the body, ties, necklaces, scarves, open sleeves and similar loose items away from the feed entry area and the feed rollers. There is a risk of injury on rotating parts.
Frama Matrix F10 / F12 4.5. Fitting the ink jet cassette 4.5.1. Fitting/changing ink jet cassette Your Frama Matrix F10 / F12 franking system uses a double ink jet cassette to frank your mail items. The ink jet cassette also contains the printing head. You must therefore handle the ink jet cassette very carefully. 1. 2. 3. 4. Information 5. 6. 7. Do not frank mail items thicker than 10 mm. You risk allowing the printing head to touch the surface of the mail item and thus smearing the franked mark.
Frama Matrix F10 / F12 Unpack the new ink jet cassette and remove the two protective strips from the print head. On the top of the ink jet cassette you will find two grip surfaces. Press them together between your thumb and forefinger. Insert the ink jet cassette from above. Follow the contour of the cover as you do this. Push the new ink jet cassette fully into its guide. Release the grip surfaces.
Frama Matrix F10 / F12 Example of a test print: Alignment X is shown on the left and Alignment Y on the right. Valid alignments are indicated by an arrow. The arrows should point to where the lines appear straightest. If this is already the case, you only need to confirm the following displays X and Y by pressing the ENTER key. Sometimes, however, it is necessary for you to change the setting to optimize the results. Simply carry out the additional instructions.
Frama Matrix F10 / F12 5. Main Menu 5.1. Overview The Main Menu is the main control point for all the important system functions. Press the”i” in one of the start menus to access the Main Menu. You can select the following functions in the Main Menu. - Devices (see page 32) - Logos (see this page) - Info Print (see page 34) - Printer Settings (see page 35) 5.2.
Frama Matrix F10 / F12 5.2.1. Advertising imprint text blocks Your Frama Matrix F10 / F12 franking system gives you the possibility of producing your own advertising imprint text blocks and thus of drawing attention to holidays, special campaigns and events with your mail. 5.2.2. Entering an advertising imprint text block Press the Enter Text key Select the text to be written. The text entry screen opens.
Frama Matrix F10 / F12 5.2.3. Switching the message off You can switch off the message by pressing the Message ON/OFF key if you wish to frank your mail without any message or text. Press the key again to switch the function back on.
Frama Matrix F10 / F12 5.3. Devices The Devices menu item is used to manage connected devices. 5.3.1. Scales (optional) Connecting the S2 or S5 scales automatically extends the functional scope of your Frama Matrix F10 / F12 franking system, i.e. you can use the scales functions described immediately. By using the electronic scales, you are able to calculate postage rates and weigh your letters, small parcels as well as other mail items accurately. You thus automatically avoid incorrect franking.
Frama Matrix F10 / F12 5.4. Print date Sometimes, it might be necessary for your mail to be franked several days before the delivery date. To this end, you can set the date printed in the Frama Matrix F10 / F12 frank and print up to thirty days ahead. You can bring forward the date using the + key. You can push back the date you have previously brought forward using the - key. The Reset key returns you to the current date. Confirm your choice by pressing the ENTER key.
Frama Matrix F10 / F12 5.5. Info Print You can set various print modes for your Frama Matrix F10 / F12 franking system using the Info Prints. The reports are particularly important. These allow condensed information to be printed out. These reports help you by providing overviews when you are programming or, for example, they may be used as receipts after loading postage via the FramaOnline2 data centre. You can call up further Info Prints by pressing the Next key (right arrow). 5.5.1.
Frama Matrix F10 / F12 5.5.7. Statistics report The statistics report is used to print out the statistics for the current period. The data collected correspond to the items you have mailed in the time between two connections with the FramaOnline2 data centre. The report extends over several pages (depending on the volume of statistics). After connecting with the FramaOnline2 data centre, the statistics are automatically deleted and then recompiled using your consumption data. 5.5.8.
Frama Matrix F10 / F12 Press the Nozzle Test key and insert an envelope or similar into the system. A test franking mark is made. Check whether all lines have printed. Run nozzle cleaning if necessary. 5.6.2. Nozzle cleaning White lines in the print mark or lines missing from the nozzle test print mean that the print head must be cleaned to restore the print quality. Information Blocked nozzles are often the result of the electric supply being disconnected before the nozzles could be properly sealed.
Frama Matrix F10 / F12 If you have heavily clogged nozzles which you cannot get clean with the "Clean nozzle" function, instead use a liquid print head cleaner* or alternatively distilled or demineralised water: 1. 2. 3. Tip! Remove the ink jet cassette. To do so, use the Change Print Head function (see further below, Chapter 5.6.3. Changing the ink jet cassette). Moisten a lint-free cloth or a paper-based cleaning cloth with print head cleaner or with water.
Frama Matrix F10 / F12 5.6.3. Changing the ink jet cassette Caution! Make sure that the ink jet cassette has been stored at room temperature for at least three hours before you fit it. Information Press the Change Ink Jet Cassette key in the Main Menu and confirm by pressing YES. Open the top cover flap. Remove the ink jet cassette by squeezing together the grip surfaces on the cassette and pulling it out upwards.
Frama Matrix F10 / F12 6. Counter Readings The various counters are described in section 4.2.1. General comments on cost centres from page 20 onwards. 7. Admin mode (settings) Settings made in Admin mode always apply to all cost centres. Furthermore, it is only possible for you to link up with the FramaOnline2 data centre when you are in Admin mode. The following explains in detail the individual functions in Admin mode. Tip You can also make settings in each cost centre.
Frama Matrix F10 / F12 5. Press the Tool key to obtain the basic settings. The basic settings are divided among four menus. These are designated as Setup 1, Setup 2, Setup 3 and Setup 4. Pressing the arrow moves you forward, while pressing ESC returns you to where you started. 7.2. Setup 2 menu 1. System Info: This displays system data that might be useful when you obtain advice on the phone after a system malfunction/breakdown. Touch the screen to quit the display. 2.
Frama Matrix F10 / F12 4. PIN Code ON/OFF: This is used to activate and deactivate PINs for the cost centres. The PIN for Admin mode cannot be deactivated. For safety reasons, always leave the PIN activated. 7.4. Setup 4 menu 1. Product reset on log-off (Auto Log off: This setting defines how the start menu behaves when switching between cost centres (default = OFF). 1. Setting ON: The current mail product is reset and must be re-entered when the cost centre is changed. 2.
Frama Matrix F10 / F12 8. Admin mode Settings made in Admin mode always apply to all cost centres. In Admin mode you also have access to all cost centres and can thus conveniently make settings for these cost centres (counter readings, name and PIN). The additional features demanded by Admin mode are described below (see section 7.1. Setup 1 menu (CC and Admin) on page 39 there are for instructions on calling up Admin mode). Tip You can also make settings in each cost centre.
Frama Matrix F10 / F12 8.2. Counter Readings You can display the counter readings of each cost centre shown in Admin mode. You can call up one cost centre or a list of cost centres for this function. Select CC: Press this key to call up the Select CC menu. Select the cost centre. 8.3. Setup 1 The Change PINs and Reset Counters functions apply to all cost centres in the Admin mode and therefore offer extended options. The Save Start Menu item is not available in Admin mode. 8.3.1.
Frama Matrix F10 / F12 9. FramaOnline2 FramaOnline2 is a service provided by Frama which handles postage payment (credit), sends franking data to the Royal Mail, sends advertising imprints electronically and provides the latest postage rates for you. The FramaOnline2 menu is described below. 9.1. Loading postage credit The procedure for loading credit (postage) has already been described in depth on page 16. 9.2.
Frama Matrix F10 / F12 9.4.1. Network setup The instructions for configuring the network connection are supplied separately and are not the subject of this operating manual. In the as-delivered condition, dynamic configuration by DHCP is preset; this provides an automatic connection of your Frama franking system in most cases. FramaOnline2's address is: fo2.frama.com. Communicate using https via port 443.
Frama Matrix F10 / F12 9.7.2. Send order Press the ENTER key to confirm the full order. Press YES in the Send order menu to send a binding order. The franking system contacts the FramaOnline2 data centre. A successful transmission is indicated in a summary. You may print out a receipt – while the summary is displayed – by feeding in an envelope or similar: You will be supplied and invoiced by your local Frama Sales and Service organisation.
Frama Matrix F10 / F12 10. Troubleshooting/Error messages In the event of a malfunction, a message will appear in the display of your Frama Matrix F10 / F12 franking system. If you are unable to eliminate the problem yourself, you can obtain support on your Frama hotline or from your local Frama dealer. Keep your customer number and franking system number ready to hand.
Frama Matrix F10 / F12 Language changed. Perform an inspection to load missing text. You have changed the language in Setup 1. The tariff data must be reloaded to match the new language. Run an inspection loading. AutoConnect Do you want to connect automatically to FramaOnline2? Daily data synchronisation with the Royal Mail. See section 3.3. Inspection/AutoConnect on page 18. 10.2. Scales messages (only if scales are connected) Display message Cause Remedy Scales communication error.
Frama Matrix F10 / F12 10.3. Frama Matrix F10 / F12 , franking value/credit Display message Cause Remedy High value not confirmed. Security prompt. Touch the postage value shown inverse in the display. You can change the postage limit that activates the message in the Setup 2 menu in Admin mode. Maximum franking value exceeded. Security prompt. The value exceeds the maximum postage value. You can change the postage limit that activates the message in the Setup 2 menu in Admin mode. Low Credit.
Frama Matrix F10 / F12 10.4. Printer messages Display message Cause Remedy Perform calibration of ink jet cassette? You have inserted an ink jet cassette that has previously been fitted in your Frama Matrix F10 / F12 franking system. Select YES if you wish to recalibrate the ink jet cassette or NO if you wish to apply the existing calibration data. Please insert a suitable cassette. Incorrect cassette type. Please use only suitable ink jet cassettes. Cassette not recognized.
Frama Matrix F10 / F12 11. Technical data 11.1. General Matrix F10 / F12 franking system speed: Maximum letter thickness: Letter ejection: Display: Default process: Number of fixed stored advertising messages: Number of customer-specific advertising messages: Number of freely definable texts: Dimensions of advertising message: 1200 letters/hour 10 mm yes (F12) no (F10) graphical, touch-sensitive screen FramaOnline2 3 5 2 52 x 25 mm 11.2.
Frama Matrix F10 / F12 11.3. Power supply rating Matrix F10 / F12: PSU: 24V DC, 200 mA 100 – 240 V, 50&60 Hz, 1.5 A ® ENERGY STAR qualified product: Matrix F10 / F12 11.4. Dimensions and weight Dimensions (L x H x W): Weight: 305 x 205 x 210 6.8 kg 11.5. Accessories See www.framashop.co.uk or speak to your local Frama Sales and Service organisation.
Frama Matrix F10 / F12 11.6.
Frama Matrix F10 / F12 12. EC-Declaration of Conformity in accordance with the EEC low-voltage directive 2006/95/EG in accordance with appendix III B; of December 12, 2006 Hereby we explain that those corresponds to below designated products in its conception and design as well as in circulation the execution the fundamental safety and health requirements of the Community directive low-voltage brought by us. In the case of a change of the product not coordinated with us this explanation loses its validity.
Frama Matrix F10 / F12 13. Index A L Accessories ..................................................... 52 Accounts .......................................................... 20 Admin mode .............................................39, 42 Advertising imprint ........................................ 34 Advertising imprint text blocks ..................... 30 Last Report ......................................................45 Loading postage credit ........................... 16, 44 Logo ...............
Frama Matrix F10 / F12 Switching the message off ............................ 31 Symbols used.................................................... 4 Thorough cleaning of nozzles: ......................36 Troubleshooting .............................................47 T U Tariff-guided ................................................... 23 Technical data ................................................. 51 Uninstall ...........................................................
Frama Matrix F10 / F12 Sales and service centre: Frama UK Limited, Hoddesdon Questions on the operation of the franking system For problems with the connection; online system Help line: 01992 451125 Ordering consumables: www.framashop.co.uk or your local Frama Sales and Service organisation. www.frama.co.uk Frama AG CH-3438 Lauperswil Switzerland Frama Matrix F10/F12 Document number 1019130 R04.
