Operating manual UK
Frama Matrix F22 Operating manual for Frama Matrix F22 All rights reserved. Frama Group.
Frama Matrix F22 Dear Customer, Thank you for choosing the innovative, forward-looking Frama Matrix F22 franking solution which meets all standards and therefore guarantees long-term protection of your investment. The information below in this operating manual is intended to assist you in installing and operating your Frama Matrix F22. It also shows how you can easily make settings yourself. We have summarized the most important points briefly here for you.
Frama Matrix F22 Safety information and warnings Thank you for deciding to purchase the innovative Frama Matrix F22 franking system. The information below in this operating manual is intended to assist you in installing and operating your Frama Matrix F22. It also shows how you can easily make settings yourself. This franking system meets current safety requirements. Incorrect use can, however, lead to injury and damage.
Frama Matrix F22 Table of contents SAFETY INFORMATION AND WARNINGS ................................................................................................... 4 SYMBOLS USED .............................................................................................................................................................. 4 TABLE OF CONTENTS ....................................................................................................................................... 5 1.
Frama Matrix F22 8.2. MAIN MENU .......................................................................................................................................................... 43 8.3. COUNTER READINGS .......................................................................................................................................... 43 8.4. SETUP 1 .................................................................................................................................................
Frama Matrix F22 1. System presentation 1.1. Safety instructions/Notes on use 1. Danger Use this franking system indoors and for franking post and franking labels only. Any other use, modification or change to the franking system is not permissible and may be dangerous. The manufacturer accepts no liability for damage caused by use contrary to the intended use or incorrect operation. 2. Check the franking system for external damage before setting it up.
Frama Matrix F22 1.2. Use as intended/Notes on print quality The following notes are intended to support you in achieving a sharp, professional print with your Frama Matrix franking system, so as not to jeopardize the delivery of your franked mail. As the user, you are responsible for the legibility of your franking. 1. 2. 3. 4. 5. Information 6. 7. 8. 9. Your franking machine must be properly registered with the Royal Mail before you use it for the first time.
Frama Matrix F22 1.4. Recycling and disposal The WEEE Directive (Waste Electrical and Electronic Equipment; 2002/96/EC) was drawn up for the protection of human health and the environment to ensure that waste products are disposed of utilizing the best available reprocessing, recovery and technical recycling possibilities. Your product has been developed and manufactured using top-quality materials and components which can be recycled and reprocessed. Do not dispose of this product with household waste.
Frama Matrix F22 1.5. The Frama Matrix machine The figures below show the principal components of the Matrix franking system. Please familiarize yourself with the location of the components. Fig. Matrix F22, front view: Ink system Letter tray Scales (optional) Matrix F22 franking system Fig.
Frama Matrix F22 1.6. Basic screen layout The Frama Matrix F22 franking system uses a touch screen for operation and navigation through the menus. Tip Detailed information concerning the tariff control system screens is available in section 4.3. Determining postage value from page 21. All the functions that are not available are hidden as a rule. This means that there are differences in the screens between Admin mode and the Cost Centre mode. All inputs are made via the touch screen.
Frama Matrix F22 2. Installation It is easy enough to install the components yourself. Be sure to observe the safety instructions at all times. There are four steps to installation: 1. Assembly of the individual components 2. Registration with the FramaOnline2 system 3. Configuring the printer settings 4. Loading postage credit 2.1. General notes and safety information Select a position near a mains socket and an Ethernet connection for your Frama Matrix franking system.
Frama Matrix F22 2.2.1. Make communications connection (communications module) The connection of the relevant cable differs depending on the communications module used. Ethernet (green): Plug the network cable (RJ45) into this socket. Plug the network cable into your network. 2.2.2. Connecting the scales (optional) Plug the scales cable into the scales socket. Look in the operating manual for the scales if necessary. 2.3. Connecting to the mains electric supply 1. 2. Danger! 3. 4. 5. 6.
Frama Matrix F22 2.4. First use Switch the franking system on. You will hear various sounds during the switch-on routines. All the motors and sensors are being checked. Information: The switching-on routines may take some time. During this time, the Frama Matrix franking system will not accept any input from you. Information The franking system must now be installed (registered) with the FramaOnline2 data centre. 2.5.
Frama Matrix F22 2. Enter your PIN. Then press the ENTER key to access the Admin mode. 3. Press the „i“ key. 4. Press the Spanner. 5. Press Next (arrow). 6. Select FramaOnline2.
Frama Matrix F22 7. Press Activation PIN. Enter the five-digit FramaOnline activation PIN using the numeric keypad displayed and confirm your input by pressing Enter. There is no need to enter the FramaOnline activation PIN again. Take care to enter the PIN correctly otherwise it will be rejected by the Matrix F22 or the FramaOnline data centre. Install? 8. Select Install. Confirm the process by pressing YES. Install? Perform Install? 9.
Frama Matrix F22 3. FramaOnline2 3.1. General notes FramaOnline2 will deal with preparing the postage rates, sending usage data to Royal Mail and provides a simple way of loading new postage credit onto your franking system. Your franking system must set up a connection with the data centre to allow use of FramaOnline2. Refer to section 9.4. Connection on page 45 for this. Tip It is only possible to download postage funds and communicate with FramaOnline2 in Admin mode.
Frama Matrix F22 8. Enter the desired credit amount to be loaded in pounds (£) without using a decimal point. Please observe any provisions in your contract with Royal Mail 9. Confirm the amount by pressing OK. 10. Your Frama franking system establishes a link with the FramaOnline2 data centre and keeps you informed as to the progress of the connection. Tip The connection can last several minutes depending on the amount of data to be transferred (postage rates update, etc.).
Frama Matrix F22 4. Operation 4.1. Switching on and off You must always press the Log Off button to shut down the franking system before you switch your Matrix franking system off. This procedure ensures that the print head is properly sealed and cannot dry out. Information You can restart your system by pressing Restart System without having to operate the mains switch. Use the Power Off button to switch the system off (soft OFF). Touch the screen to wake the franking system up again.
Frama Matrix F22 4.2.3. Selecting a cost centre You must enter a PIN for each cost centre before you can work with your franking system. Unless you have defined new PINs, the PIN for Cost Centre 1 is 1, that for Cost Centre 2 is 2 and so on. This allows the postage costs to be assigned automatically to the appropriate cost centre. Press 1 and then the OK key to select Cost Centre 1, for instance. The cost centre name will then be displayed and you can now enter the PIN (1). Press OK.
Frama Matrix F22 4.3. Determining postage value Tip Your franking system protects you from unintentionally franking with high postage rates (see Settings section). By default, all franking valued over £10.00 must be approved by touching the postage value displayed (it is initially displayed inverted). This value can be configured in Setup 2 (section 7.2.1. High Value on page 39). 4.3.1.
Frama Matrix F22 4.3.2. OneTouch Press the OneTouch key for the mail product required. The product is set and you can frank the item as soon as the Ready display appears. . Press a different OneTouch key to change the product. Further OneTouch screens can be called up by touching the postage value. Each of the OneTouch keys can be reassigned to suit your needs.
Frama Matrix F22 You can also set the Detail-guided start menu to be the permanent default start menu in the Setup 1 menu (see page 37). 4.3.4. Tariff-guided Call up the Tariff-guided start menu by pressing the Weight field in the OneTouch menu. You will also be taken to this menu when batch weighing is complete (see paragraph 4.3.6. Postage scales (optional) on page 23). Then press the Tariff-guided key. You will be guided through the individual tariff properties one-by-one.
Frama Matrix F22 4.3.6.2. Using a mail item weight for postal rate calculation In the detailed overview or the postage rate calculation, press the Weight key followed by the Scales key to use the weight displayed to calculate a postage rate. Alternatively, you can also influence the postage calculation by selecting a weight class. 4.3.6.3. STACK/SINGLE weighing mode Stack weighing mode, with its two variants, is a special feature.
Frama Matrix F22 4.4. Franking 1. 2. Danger! 3. 4. 5. 6. Use accessories intended for this system only. The use of accessories that are not approved, or not authorized, can be detrimental to the service life of the franking system. At the same time, a danger to the operator can be created. Always keep your fingers and other parts of the body, ties, necklaces, scarves, open sleeves and similar loose items away from the feed entry area and the feed rollers. There is a risk of injury on rotating parts.
Frama Matrix F22 4.5. Fitting the ink jet cassette 4.5.1. Fitting/changing the ink jet cassette Your Frama Matrix franking system uses a double ink jet cassette to frank your mail items. The ink jet cassette also contains the printing head. You must therefore handle the ink jet cassette very carefully. 1. 2. 3. 4. Information 5. 6. 7. Do not frank mail items thicker than 10 mm. You risk allowing the printing head to touch the surface of the mail item and thus smearing the franked mark.
Frama Matrix F22 Unpack your ink jet cassette and remove the two protective strips from the print head. On the top of the ink jet cassette you will find two grip surfaces. Press them together between your thumb and forefinger. Insert the ink jet cassette from above. Follow the contour of the cover as you do this. Push the new ink jet cassette fully into its guide. Release the grip surfaces.
Frama Matrix F22 Example of a test print: Alignment X is shown on the left and Alignment Y on the right. The setting currently valid for each is indicated by an arrow. The arrows should point to where the lines appear straightest. If this is already the case, you only need to confirm the following displays X and Y by pressing the ENTER key. Sometimes, however, it is necessary for you to change the setting to optimize the results. Simply carry out the additional instructions.
Frama Matrix F22 5. Main Menu 5.1. Overview The Main Menu is the main control point for all the important system functions. Press the “I” in one of the start menus to access the Main Menu. You can select the following functions in the Main Menu. - Devices (see page 31) - Message (see this page) - Info Print (see page 33) - Printer Settings (see page 34) 5.2. Message Your Frama Matrix franking system already has predefined slogans and has been programmed with advertising imprints as you requested.
Frama Matrix F22 5.2.1. Advertising imprint text blocks Your Matrix franking system gives you the possibility of producing your own advertising imprint text blocks and thus of drawing attention to holidays, special campaigns and events with your mail. A text block can be printed instead of a message or advertising imprint or in addition to a message or an advertising imprint. 5.2.2. Entering advertising imprint text for block Press the Enter Text key Select the text to be written.
Frama Matrix F22 5.3. Devices The Devices menu item is used to manage connected devices. 5.3.1. Scales (optional) Connecting the S2 or S5 scales automatically extends the functional scope of your Matrix franking system, i.e. you can use the scales functions described immediately. By using the electronic scales, you are able to calculate postage rates and weigh your letters, small parcels as well as other mail items accurately. You thus automatically avoid incorrect franking.
Frama Matrix F22 5.4. Print date Sometimes, it might be necessary for your mail to be franked several days before the delivery date. To this end, you can set the date printed in the Frama Matrix frank mark up to thirty days ahead. You can bring forward the date using the + key. You can push back the date you have previously brought forward using the - key. The Reset key returns you to the current date. Confirm your choice by pressing the ENTER key.
Frama Matrix F22 5.5. Info Print You can set various print modes for your Matrix franking system using the Info prints. The reports are particularly important. These allow condensed information to be printed out. These reports help you by providing overviews when you are programming or, for example, they may be used as receipts after loading postage via the FramaOnline2 data centre. You can call up further Info Prints by pressing the Next key (right arrow). 5.5.1.
Frama Matrix F22 5.5.7. Statistics report The statistics report is used to print out the statistics for the current period. The data collected correspond to the items you have mailed in the time between two connections with the FramaOnline2 data centre. The report extends over several pages (depending on the volume of statistics). After connecting with the FramaOnline2 data centre, the statistics are automatically deleted and then recompiled using your consumption data. 5.5.8.
Frama Matrix F22 5.6.2. Nozzle cleaning White lines in the print mark or lines missing from the nozzle test print mean that the print head must be cleaned to restore the print quality. Information Blocked nozzles are often the result of the electric supply being disconnected before the nozzles could be properly sealed. Always use the system shut-down function to switch off your franking system reliably.
Frama Matrix F22 5.6.3. Changing the ink jet cassette Caution: Make sure that the ink jet cassette has been stored at room temperature for at least three hours before you fit it. Information Press the Change Ink Jet Cassette key in the Main Menu and confirm by pressing YES. Open the top cover flap. Remove the ink jet cassette by squeezing together the grip surfaces on the cassette and pulling it out upwards.
Frama Matrix F22 6. Counter readings You can access the counter readings from the Main Menu by pressing the “i“ key. The data for the current cost centre is first: R-Value/R-Number: Resettable counters for the cost centre. R-Value shows the postage used since the last time this counter was reset. R-Number shows the number of mail items franked since the counter was reset the last time. T-Number/T-Value: Total counter readings for the cost centre.
Frama Matrix F22 7. Setup (settings) You can adjust various settings for your Frama Matrix franking system in the Setup menu. Outside Admin mode, you only have the Setup 1 menu available. Press the “i“ key on the Main Menu. Then press the Spanner to access the Setup menu. Calling up the Setup menu Press “i” Press “i” Press spanner Use the arrow key to access two further Setup menus in Admin mode. Press ESC to return. 7.1.
Frama Matrix F22 7.1.5. Start Up/Log Off Use this key to restart the system after you have adjusted settings. Pressing Start Up/Log Off takes you straight to cost centre selection. 7.1.6. Save Start Menu Here you can save a Start Menu as the default. The Start menu saved will automatically be preset after every restart or after a change of cost centre. 7.1.7. Change PINs This is used for setting up cost centres in Admin mode or for changing the PIN and name of the current cost centre.
Frama Matrix F22 7.2. Setup 2 menu Setup 2 menu can only be called up in Admin mode (see page 42). 7.2.1. High Value This setting determines that amount from which, for security reasons, you must confirm the postage value before this amount can be franked. The default setting is £10.00. Enter the new value and confirm your input by pressing ENTER. 7.2.2. Max. Value Define the maximum permitted franking value with this setting.
Frama Matrix F22 7.3. Setup 3 menu Setup 3 menu can be only be called up in Admin mode. 7.3.1. Logo Use this setting to define whether all cost centres need to work with the same logo or whether each cost centre may use an individual logo (default = Logo CC). Logo SYSTEM: All cost centres automatically use the logo defined in Admin mode. The Admin mode has an appropriate function in the Main Menu where you can define the logo. Logo CC (default): Each cost centre can use an individual logo.
Frama Matrix F22 8. Admin mode Settings made in the Admin mode always apply to all cost centres. In Admin mode you also have access to all cost centres and can thus conveniently make settings for these cost centres (counter readings, name and PIN). The additional features demanded by Admin mode are described below. Tip You can also make settings in each cost centre. However, when you do this not all the Admin mode functions are available to you. 8.1.
Frama Matrix F22 8.2. Main Menu Tip Only those settings that you have defined as SYSTEM in the Setup 3 menu, such as the logo, can be adjusted. You are taken to the Main Menu after logging in. Franking is not possible in Admin mode. The Admin functions in the Main Menu are described below. 8.2.1. Devices 8.2.1.1. Scales There are no special features in Admin mode. 8.2.2. Logo Specify the logo setting system-wide (to do this, in the Setup 3 menu, activate Logo: System.
Frama Matrix F22 8.4. Setup 1 The Change PINs and Reset Counters functions apply to all cost centres in Admin mode and therefore offer extended options. The Save Start Menu item is not available in Admin mode. 8.4.1. Change PINs Press the Change PINs key to change the PIN for Admin mode (Change PIN) or to modify the PINs and names for other cost centres (Select CC). 8.4.2. Reset Counters Press Reset Counters and select the period to be deleted. Deleting period 2 automatically also deletes period 1.
Frama Matrix F22 9. FramaOnline2 FramaOnline2 is a service provided by Frama which handles postage payment (credit), sends franking data to the Royal mail, sends logos/advertising imprints electronically and provides the latest postage rates for you. The FramaOnline2 menu is described below. 9.1. Loading postage credit The procedure for loading credit (postage) has already been described in depth on page 17. 9.2. Inspection You can run inspection loadings with your Frama Matrix franking system.
Frama Matrix F22 9.4.1. Network Setup The instructions for configuring the network connection are supplied separately and are not the subject of this operating manual. In the as-delivered condition, dynamic configuration by DHCP is preset; this provides an automatic connection of your Frama franking system in most cases. FramaOnline2's address is: fo2.frama.com. Communicate using https via port 443.
Frama Matrix F22 9.7. SmartShop SmartShop allows you to order frequently required accessories directly through your franking system. Call up the SmartShop by pressing its key. The subsequent figures may differ depending on your country. The prices are shown for illustration purposes only. 9.7.1. Order accessories/options Select the item required by pressing the relevant key. Select the desired quantity of the item using the – and + keys. Press the Order key again to confirm the item selection.
Frama Matrix F22 10. Troubleshooting/Error messages In the event of a malfunction, a message will appear in the display of your Frama franking system. If you are unable to eliminate the problem yourself, you can obtain support on your Frama hotline or from your local Frama dealer. Keep your customer number and franking system number ready to hand.
Frama Matrix F22 10.2. Scales messages (only if scales are connected) Display message Cause Remedy Scales communication error Frama Matrix franking system Check that the scales cable is plugged not communicating with in properly. Switch the franking system scales. off and then on again. Please contact us on our hotline if this does not correct the problem. The scales do not come to rest The scales platform is not at rest. It is therefore not possible to determine the weight.
Frama Matrix F22 10.3. Frama Matrix F22, franking value/credit Display message Cause Remedy High value not confirmed. Security prompt. Touch the postage value shown inverse in the display. You can change the postage limit that activates the message in the Setup 2 menu in Admin mode. Maximum Franking Value Exceeded! Security prompt. The value exceeds the maximum postage value. You can change the postage limit that activates the message in the Setup 2 menu in Admin mode.
Frama Matrix F22 10.4. Printer messages Display message Cause Remedy Perform Calibration of Ink Jet Cassette? You have inserted an ink jet cassette that has previously been fitted in your Matrix. Select YES if you wish to recalibrate the ink jet cassette or NO if you wish to apply the existing calibration data. Please insert a suitable cassette Incorrect cassette type Please use only suitable ink jet cassettes. Cassette not recognized.
Frama Matrix F22 11. Technical data 11.1. General Matrix F22 speed: Maximum letter thickness: Display: Default process: Number of fixed stored advertising messages: Number of customer-specific advertising messages: Number of freely definable texts: Dimensions of advertising message: 1600 letters/hour 10 mm graphical, touch-sensitive screen FramaOnline2 3 up to 5 2 52 x 25 mm 11.2.
Frama Matrix F22 11.3. Power supply rating Matrix F22: PSU: 24V DC, 200 mA 100 – 240 V, 50&60 Hz, 1.5 A ® ENERGY STAR qualified product: Matrix F22 11.4. Dimensions and weight Dimensions (L x H x W): 305 x 205 x 210 Weight: 6.8 kg 11.5. Accessories See www.framashop.co.uk or speak to your local Frama Sales and Service partner.
Frama Matrix F22 11.6. Storage and operating conditions Matrix F22 operating conditions Temperature range: 10°C – 40°C Relative air humidity: 10% – 80% (not condensing) Approved for indoor use only up to a maximum of 4000 metres above sea level.
Frama Matrix F22 12. EC-Declaration of Conformity in accordance with the EEC low-voltage directive 2006/95/EG in accordance with appendix III B; of December 12, 2006 Hereby we explain that those corresponds to below designated products in its conception and design as well as in circulation the execution the fundamental safety and health requirements of the Community directive low-voltage brought by us. In the case of a change of the product not co-ordinated with us this explanation loses its validity.
Frama Matrix F22 13. Index A Accessories ..................................................... 53 Admin mode ................................................... 42 Advertising imprint ........................................ 33 Advertising imprint text blocks ..................... 30 Auto Log off .................................................... 40 Inspection/AutoConnect................................18 Installation .......................................................12 Installation notes .........
Frama Matrix F22 S Safety instructions ............................................ 7 Save Start Menu .............................................. 39 Scales ............................................................... 31 Scales messages ............................................. 49 Scales mode .................................................... 31 Screen layout .................................................. 11 Select cost centre ........................................... 20 Send Order .......
Frama Matrix F22 Sales and service centre: Frama UK Limited, Hoddeston Questions on the operation of the franking system For problems with the connection; online system Help line: 01992 451 125 Ordering consumables: www.framashop.co.uk or your local Frama Sales and Service partner. www.frama.co.uk Frama AG CH-3438 Lauperswil Switzerland 58 Matrix F22 Document number 1019131 R03.
