- Franklin Chef Automatic Commercial Ice Cube Machine User's Manual
20
Troubleshooting0000000 
Before Calling for Service 
If the unit appears to be malfunctioning, read through the OPERATION section of this manual 
first. If the problem persists, check the Troubleshooting Guide below and on the following page. 
The problem could be something very simple that can be solved without a service call. 
Troubleshooting Guide0000 
Problem  Possible cause  Probable correction 
The ice maker is 
unplugged. 
Plug the ice maker in. 
The fuse is blown.  Replace fuse. If it happens 
again, call for service to 
check for a short circuit in 
the ice maker. 
The ice maker power 
switch is OFF. 
Turn the ice maker power 
switch ON. 
The machine doesn’t 
operate. 
The ice storage bin is full 
of ice. 
Remove some ice. Make 
sure the water curtain and 
microswitch are closed. 
The water tap is turned off.  Turn on the water supply 
tap. 
Water doesn’t feed in 
after the ice maker starts. 
The water supply line is not 
connected properly. 
Reconnect the water supply 
line. 
Condenser may be dirty.  Clean the condenser air 
filter. 
The air flow to the ice 
maker may be obstructed. 
Check the installation. 
Machine makes ice cubes, 
but ice storage bin does 
not fill up with ice. 
The ambient and water 
temperatures are high, or 
the machine is near some 
heat source. 
Check the installation. 
A few water drops fall to 
the floor when you open 
the door to take out ice 
from the ice storage bin. 
Normal condensation on 
the door or some water 
together with ice. Take care 
when you take out ice. 
Water is leaking from the 
unit. 
Water supply connection 
leaking. 
Tighten fitting. See 
“Connecting the water 
line”. 










