User's Manual
Page 41 / 48 Copyright © 2013 Franklin Wireless Corp.
Chapter 5
Troubleshooting
Q: What networks does the router operate on?
A: The router operates using your carriers 3G and 4G wireless networks for data service and 2G wireless network for
voice service. (if applicable)
Q: What are the air holes on the back side of the router for?
A: The air holes are designed to reduce the heat generated by the device itself while in use. Keep the device away from
open flames, dusty conditions, and keep it dry for optimal performance.
Q: What type of security is available with the router?
A: The router supports advanced Wi-Fi security protocol through standard methods such as Wi-Fi Protected Access
(WPA & WPA2) and the older Wired Equivalent Privacy (WEP).
Advanced settings are available in the Web based user interface.
Q: How can the router revert back to the default password?
A: The router can be reset to the default factory password by the Reset button on the device’s back side, depress the
small button using a paper clip or pen and hold for 5 second. The power LED will turn off-and-on twice to indicate reset
is successful. The unit will power up with the factory default configuration.
Q: What do I need to be aware of before sharing with multiple devices?
A: With multiple devices or used as a temporary hotspot:
If there are several heavy data users on at the same time, you may notice a degradation in performance
We strongly recommend that users are not allowed to access more than 10 devices in order to keep the optimal
user performance.
Be aware these users are contributing to your data usage. You may want to check your account online to see how
much of a difference it is making and how close you are to any usage caps that may apply under your network
connection plan.
Q: What is the battery used for?
A: The router is normally powered by the external AC power, however if AC power has failed like in the case of an
emergency, the battery power will provide Voice Calling only (if applicable) no internet service.
The battery will have on average 3 hours of active use time.