User's Manual

M600 Mobile Broadband Module

Trouble Shooting

Application Launch Issues

Application is not visible after launch

Sprint Smart View is designed to open in the display state from which it was last exited.

As such, it is possible that Sprint Smart View will launch directly to its minimized state,

causing you to assume that it is not running.

Resolution — Look for a minimized Sprint Smart View in the Windows taskbar. If Sprint

Smart View is present, just click on it to return it to its normal state.

Auto launching of Sprint Smart View at Startup

Sprint Smart View installation can be configured to allow the application to automatically

launch when a computer boots up or when a new user logs into the machine. This may

(or may not) be the way you prefer it to behave.

Resolution — You can access the setting that controls this behavior by selecting

Settings from the Tools menu and then choosing the Client tab. Check (or uncheck) the

Automatically run this application on machine startup box to specify whether Sprint

Smart View should be automatically launched.

Windows XP’s native Wi-Fi management is shut down at startup

This behavior is intentional. Sprint Smart View provides significantly more powerful Wi-Fi

management than XP’s native Wi-Fi engine. However, if you prefer XP’s native tool, you

can disable Sprint Smart View’s Wi-Fi management entirely. See Zero Config Wi-Fi for

more information.

Connection Issues

Multiple Connections Not Allowed

This error message appears if both of the following conditions are met:

 The Allow simultaneous connections box on the Hardware Tab of the Settings

window is not checked.

 You attempted to establish a second connection while you were still connected

using another technology.

Note: VPN connections established by certain VPN client software (such as Checkpoint