User's Guide

First Steps

1 Make sure you are using your T720 in the correct geographic region (within coverage).

2 Ensure that you have a strong signal from a cell tower, typically near a window or an electrical wall outlet.

3 Ensure that you have an active service plan.

4 Restarting your T720 can resolve many issues.

Common Problems and Solutions

I do not get a dial tone on my handset. Why?

This may occur under any of the following circumstances:

 The power adapter is not connected properly and the power button LED is not illuminated.

 No signal.

 The home phone cable is not securely plugged in.

Does 911 work on my T720?

Yes, but since the T720 is designed for an indoor environment, please be prepared to provide your location inside the

premises to public service personnel. The GPS chipset embedded in this device will work best if the device is located

near a window or other opening.

How do I perform a Factory Reset?

Using the reset button. Please check ‘Resetting Your Device’ section.

Why do I get the recording, “Call cannot be completed as dialed” ?

Please check the number to ensure that you are dialing correctly, without pausing longer than two seconds between

dialing digits.

Technical Support

For additional information and technical support, Contact Customer Care.

IMPORTANT! Before contacting Customer Care, be sure to restart both your T720 and any device that is currently

connected.