- Freecom Router User Manual

Freecom FSG-3 Storage Gateway

Chapter 11: Troubleshooting

This chapter gives information about troubleshooting your Freecom Storage

Gateway. After each problem description, instructions are provided to help you

diagnose and solve the problem.

Basic Functioning

If you are experiencing problems, please check if

• Both the FSG-3 and the PC are powered on.

• The Ethernet Cable is securely fastened to both devices.

• The Ethernet Cable is not damaged, to verify this try using another Ethernet

Cable.

After you turn on the power of the FSG-3, the following sequence of events

should occur:

1. When power is first applied, verify that the Power LED is on.

2. Verify that the Power LED starts blinking within a few seconds, indicating

that the self-test procedure is running.

3. After approximately 20 seconds, verify that:

a. The Power LED is OFF and the EL Ring is ON.

b. The LAN port LEDs are lit for any local ports that are connected.

If a port’s LED is lit, a link has been established to the connected device. If a LAN

port is connected to a 100 Mbps device, verify that the port’s LED is green. If the

port is 10 Mbps, the LED will be amber.

If any of these conditions does not occur, refer to the appropriate following

section.

PWR LED Not On

If the PWR and other LEDs are off when your FSG-3 is turned on:

• Make sure that the power cord is properly connected to your gateway and

that the power supply adapter is properly connected to a functioning power

outlet.

• Check that you are using the 12 V AC power adapter supplied by Freecom for

this product.

• Try pressing the power button longer

• If the error persists, you have a hardware problem and should contact

technical support.