- Freecom Router User Manual

Troubleshooting the Web Configuration Interface

If you are unable to access your FSG’s Web Configuration interface from a PC on

your local network, check the following:

• Check the Ethernet connection between your PC and the FSG-3 using the

ping utility as described in this chapter.

• Test the Ethernet cable by using a different cable.

• Make sure your PC’s IP address is on the same subnet as the FSG-3. If you are

using the recommended addressing scheme, your PC’s address should be in

the range of 192.168.1.2 to 192.168.1.254. Refer to "Verifying TCP/IP Prop-

erties (Windows)" or "Verifying TCP/IP Properties (Macintosh)" to find your

PC’s IP address. Follow the instructions to configure your PC.

Attention: If your PC’s IP address is shown as 169.254.x.x:

Recent versions of Windows and MacOS will generate and assign

an IP address if the computer cannot reach a DHCP server. These

auto-generated addresses are in the range of 169.254.x.x. If your

IP address is in this range, check the connection from the PC to the

FSG-3 and reboot your PC.

• If your FSG’s IP address has been changed and you don’t know the current IP

address, clear the FSG’s configuration to factory defaults. This will set the

FSG’s IP address to 192.168.1.1.

This procedure is explained in "Restoring the Default Configuration and

Password" in this chapter.

• Make sure your browser has JavaScript enabled.

• Try quitting the browser and launching it again.

• Make sure you are using the correct login information. The factory default

is off when entering this information. Both the username and password are

case sensitive!

If the FSG-3 does not save changes you have made in the Web Configuration

Interface, check the following:

• When entering configuration settings, be sure to click the APPLY button

before moving to another menu or tab, or your changes are lost.

Click the Refresh or Reload button in the Web browser. The changes may

have occurred, but the Web browser may be caching the old configuration.

Troubleshooting