Owner's Manual

29
TROUBLESHOOTING
Problem Possible Cause Solution
Console does not activate Console batteries dead or improperly
installed
Make sure fresh batteries are properly installed in console.
Console does not display data Console not attached to correct paired sen-
sorandexercisebike
Press and hold STAGE and AVG/END buttons to view bike number.
Attachconsoletocorrectpairedsensorandexercisebike.
Sensor magnet for power sensor not
attachedtoexercisebike
Seepowersensorinstallationguideandattachsensormagnettoexer-
cise bike.
Console not paired to sensor Make sure that console is paired to the power sensor or the RPM sensor
ontheexercisebike.
Sensor batteries dead Make sure fresh batteries are properly installed in sensor.
Console receives data from
anotherexercisebike
Console not attached to correct paired sen-
sorandexercisebike
Press and hold STAGE and AVG/END buttons to view bike number.
Attachconsoletocorrectpairedsensorandexercisebike.
Console paired to power sensor
shows RPM but not WATTS in
displays
Power sensor incorrectly paired as RPM
sensor
Re-pair the console and power sensor. Make sure to select the PWR
SENSOR menu option.
Sensor does not pair to console Batteries dead or improperly installed Make sure fresh batteries are properly installed in console and sensor.
Console and sensor too far apart Place console and sensor side by side and attempt to pair.
Interference in the area Pair only one console and sensor at a time. Make sure that no other
ANT+ devices are being used in the area.
Console does not show heart rate
in display
Heart rate monitor not in contact with skin Wet contacts on heart rate monitor and make sure that heart rate monitor
is in contact with skin.
Heart rate monitor does not work Make sure that heart rate monitor works. Test heart rate monitor on other
equipment. Make sure fresh batteries are properly installed in heart rate
monitor.
Console not receiving ANT+ signal If using ANT+ heart rate monitor, stand within 1 foot (30 centimeters) of
console during WARM UP mode and allow console to link to heart rate
monitor.
Console not receiving 5.3kHz signal Electromagnetic interference in area may be disrupting signal. Make sure
that no other devices in area are causing interference.
Console paired to RPM sensor
does not display KCAL value
User not wearing heart rate monitor KCAL calculations require user to wear heart rate monitor when console
is paired to RPM sensor.
Backlight does not turn on Backlight duration set to OFF Select SETTINGS mode, select Backlight Time, and set backlight
duration.
Backlight stays on Backlight duration set to ON Select SETTINGS mode, select Backlight Time, and set backlight
duration.
USB drive does not connect to
console
USB port set to OFF Select SETTINGS mode, select USB, and set USB port to ON.
Cannot save or import settings USB port set to OFF Select SETTINGS mode, select USB, and set USB port to ON.
Cannot upgrade firmware USB port set to OFF Select SETTINGS mode, select USB, and set USB port to ON.
Firmware file error Make sure that only one firmware upgrade file is on USB drive. File must
be in top drive directory and cannot be in a folder.
Time display runs when console
is paused
Auto Pause set to OFF Select SETTINGS mode, select AUTO PAUSE, and set Auto Pause to
ON.
Link between sensor and console
interrupted
Electromagnetic interference Press the AVG/END button and then press the STAGE button to relink
sensor to console.