User's Manual

Table Of Contents

Page 2 of 32 LUM0078AA Rev Apr-2016

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FreeWave. This document cannot be reproduced in whole or in part by any means without written permission from

FreeWave Technologies, Inc.

Safety Information

The products described in this manual can fail in a variety of modes due to misuse, age, or malfunction. Systems

with these products must be designed to prevent personal injury and property damage during product operation

and in the event of product failure.

Warranty

FreeWave Technologies, Inc. warrants the FreeWave® WPV10-100™ Camera (Product) against defects in

materials and manufacturing for a period of one year from the date of shipment, depending on model number. In

the event of a Product failure due to materials or workmanship, FreeWave® will, at its discretion, repair or

replace the Product. For evaluation of Warranty coverage, return the Product to FreeWave® upon receiving a

Return Material Authorization (RMA).

In no event will FreeWave Technologies, Inc., its suppliers, or its licensors be liable for any damages arising from

the use of or inability to use this Product. This includes business interruption, loss of business information, or

other loss which may arise from the use of this Product.

Warranty Policy will not apply in the following circumstances:

1. If Product repair, adjustments, or parts replacements are required due to accident, neglect, or undue

physical, electrical, or electromagnetic stress.

2. If Product is used outside of FreeWave® specifications as stated in the Product's data sheet.

3. If Product has been modified, repaired, or altered by Customer unless FreeWave® specifically authorized

such alterations in each instance in writing.

WPV10-100™ Return Material Authorization (RMA) Policy and Procedures

This policy describes the responsibilities and procedures of the Customer and FreeWave when a WPV10-100™

Product return is required.

When a request for a WPV10-100™ Product replacement has been verified by FreeWave’s Customer Support,

FreeWave’s policy for processing the device returned due to a fault is to replace the device with a new or

refurbished device upon receipt of the reported faulty product.

FreeWave's RMA policy is subject to change without notice.

In-Warranty Replacement Procedure

1. Customer contacts FreeWave Customer Support to report the non-functioning WPV10-100™ Product .

2. FreeWave Customer Support:

a. Verifies that a Product replacement is the appropriate action.

b. Issues a FreeWave RMA number.

3. The Customer pays the shipping costs to return the WPV10-100™ Product to FreeWave.

4. FreeWave sends a new or refurbished WPV10-100™ Product to the Customer.

Important!: Any visual or external damage noted on a returned Product may void the warranty.

This will be communicated back to the customer and a Purchase Order (PO) will be requested from the

customer for Product replacement.

FreeWave Technologies, Inc.

5395 Pearl Parkway, Suite 100

Boulder, CO 80301

303.381.9200

Toll Free: 1.866.923.6168

Fax: 303.786.9948