Service & Parts Manual (2019, 2020, 2021, 2022)
Table Of Contents
60 PB
TROUBLESHOOTING
Tips Continued
Figure 711 (Troubleshooting Tips)
COMPLAINT CAUSE SOLUTION
Unit Does Not Cool/ Heat Room 
Sufciently, or Cycles On And Off 
Too Frequently (continued).
Operating in Cooling mode while the 
outside temperature is below 60 °F 
(16 °C).
Do not try to operate your air conditioner in the 
cooling mode when the outside temperature is 
below 60 °F (16 °C). The unit will not cool prop-
erly, and the unit may be damaged.
The digital control is set to fan cycling 
mode.
Since the fan does not circulate the room air 
continuously at this setting, the room air does 
not mix as well and hot (or cold) spots may 
result. Using the continuous fan setting is rec-
ommended to obtain optimum comfort levels.
The air conditioner has insufcient cool-
ing capacity to match the heat gain of 
the room.
Check the cooling capacity of your unit to ensure 
it is properly sized for the room in which it is in-
stalled. Room air conditioners are not designed 
to cool multiple rooms.
The air conditioner has insufcient 
heating capacity to match the heat loss 
of the room.
Check the heating capacity of your unit. Air con-
ditioners are sized to meet the cooling load, and 
heater size is then selected to meet the heating 
load. In extreme northern climates, room air 
conditioners may not be able to be used as a 
primary source of heat.
Unit Runs Too Much.
This may be due to an excessive heat 
load in the room.
If there are heat producing appliances in use 
in the room, or if the room is heavily occupied, 
the unit will need to run longer to remove the 
additional heat.
It may also be due to an improperly sized 
unit.
Be sure to use exhaust vent fans while cooking 
or bathing and, if possible, try not to use heat 
producing appliances during the hottest part of 
the day.
Compressor does not run.
Low voltage
Check voltage at compressor. 115V units will 
operate at 10% voltage variance
Temperature not set cold enough or  
room air thermistor inoperative
Set temperature to lower than ambient position. 
Test thermistor and replace if inoperative.
Compressor hums but cuts off on  over-
load
Direct test compressor.
Open overload Test overload protector & replace if inoperative
Open capacitor Test capacitor & replace if inoperative
Inoperative power button
Test for continuity in all positions. Replace User 
Interface if switch inoperative.
Broken, loose or incorrect wiring
Refer to appropriate wiring diagrams to check 
wiring. Correct as needed.










