Installation and Operation Manual

29
Service & Assistance
Before calling for service, please check the "Basic Troubleshooting" sec-
tion above. This may help you to nd the answer to your problem, avoid
unnecessary service calls, and save you the cost of a service call if the
problem is not due to the product itself. If you have checked the "Basic
Troubleshooting" section and still need help, here is a list of available
services:
You can nd the name of you local Authorized Service Provider by visiting
our web site at www.friedrich.com.
If you require further assistance you can call the Customer Support Call
Center at 1-800-541-6645.
Before calling, please make sure that you have the complete model and
serial number, and date of purchase of your equipment available. By provid-
ing us with this information we will be better able to assist you.
Our specialists are able to assist you with:
* Inspect and ensure that all components and accessories have been
installed properly and that they have not been damaged during the
installation.
* Specications and Features of our equipment
* Referrals to dealers, and distributors.
* Use and Care information
* Recommended maintenance procedures
* Installation information
* Referrals to Authorized Service Providers and Parts depots.
COMPLAINT CAUSE SOLUTION
Unit runs too much
● This may be due to an excessive heat
load in the room.
● If there are heat product appliances in use in
the room, or if the room is heavily occupied,
the unit will need to run loner to remove the
additional heat.
● Be sure to use exhaust vent fans while cook-
ing or bathing and, if possible, try not to use
heat producing appliances during the hottest
part of the day. It may also be due to an
improperly sized unit.
● Depending upon the size of the room being
cooled, a higher capacity air conditioner may
be necessary
● This may be normal for higher ef-
ciency (EER) air conditioners.
● The use of higher efciency components in
your new air conditioner may result in the unit
running longer than you feel it should . This
may be more apparent, if it replaced an older,
less efcient, model. The actual energy us-
age, however, will be signicantly less when
compared to older models.
● Likewise, you may notice that the discharge
air temperature of your new air conditioner
may not seem as cold as you may be ac-
customed to from older units. This does not,
however, indicate a reduction in the cooling
capacity of the unit
● The energy efciency ratio (EER) and cooling
rating (Btu/h) listed on the unit's rating plate
are both agency certied.
COMPLAINT CAUSE SOLUTION
Unit does not cool/heat room sufciently, or cycles
on and off too frequently
● The air conditioner has insufcient
heating capacity to match the heat
loss of the room.
● Check the heating capacity of your unit. Air
conditioners are sized to meet the cooling
load and heater size is then selected to meet
the heating load. In extreme, northern cli-
mates, room air conditioners may not be able
to be used as a primary source of heat.