Owner's Guide

Solutions to Common Problems:

Before you call for service, review the following list. It may save you time and expense. Possible solutions are provided

with the problem listed.

Problem Cause / Solution

Entire appliance does not

operate.

Appliance not connected. Make sure power cord is plugged properly into outlet.

Check your fuse box or breaker box to make sure the circuit is active.

Electrical power outage. Check house lights to be sure. Call your local electric

company for service outage information.

Cooktop Problems

Surface element is too hot or not

hot enough.

Incorrect surface control setting. Adjust power level setting.

Surface element does not heat or

does not heat evenly.

Be sure the correct surface control knob is turned on for the element needed.

Cookware is light weight or warped. Use only flat, evenly balanced, medium or heavy-

weight cookware. Flat pans heat better than warped pans. Cookware materials and

weight of the material affect heating. Heavy and medium-weight pans heat evenly.

Because lightweight pans heat unevenly, foods may burn easily.

Areas of discoloration with

metallic sheen on cooktop

surface.

Mineral deposits from water and food. Remove them using cooktop cleaning creme

applied to the ceramic surface. Buff with a non-abrasive cloth or sponge.

Scratches or abrasions on

cooktop surface.

Coarse particles such as salt or hardened soils between cooktop and utensils can

cause scratches. Be sure the cooktop surface and bottoms of utensils are clean

before use. Small scratches do not affect cooking and will become less visible with

time.

Cleaning materials not recommended for ceramic-glass cooktop have been used.

Apply cooktop cleaning creme to the ceramic surface. Buff with a non-abrasive cloth

or sponge.

Cookware with a rough bottom was used. Use smooth, flat-bottomed cookware.

Metal marks on the cooktop. Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils

on the cooktop surface. Apply cooktop cleaning creme to the ceramic surface. Buff

with a non-abrasive cloth or sponge. For more information, see

“Cooktop Mainte-

nance” on page 16.

Brown streaks or specks on

cooktop surface.

Boil overs are cooked onto the surface. When cooktop is cool, use a razor blade

scraper to remove soil. For more information see

“Cooktop Maintenance” on page 16.

BEFORE YOU CALL