Complete Owner's Guide

35
BEFORE YOU CALL
Solutions to Common Problems
Before you call for service, review the following list. It may save you time and expense.
Possible solutions are provided with the problem listed
Problem Cause / Solution
Entire appliance does not
operate
Appliance not connected. Make sure power cord is plugged properly into
outlet. Check your fuse box or breaker box to make sure the circuit is active.
Electrical power outage. Check house lights to be sure. Call your local
electric company for service outage information.
Cooktop Problems
Problem Cause / Solution
Surface element is too hot
or not hot enough.
Incorrect surface control setting. Adjust power level setting.
Surface element does
not heat or does not heat
evenly.
Be sure the correct surface control is turned on for the element needed.
Cookware is light weight or warped. Use only flat, evenly balanced, medium
or heavyweight cookware. Flat pans heat better than warped pans.
Cookware materials and weight of the material aect heating. Heavy and
medium-weight pans heat evenly. Because lightweight pans heat unevenly,
foods may burn easily.
Areas of discoloration with
metallic sheen on cooktop
surface.
Mineral deposits from water and food. Remove them using cooktop
cleaning cream applied to the ceramic surface. Bu with a non-abrasive
cloth or sponge.
Scratches or abrasions on
cooktop surface.
Coarse particles such as salt or hardened soils between cooktop and
utensils can cause scratches. Be sure the cooktop surface and bottoms of
utensils are clean before use. Small scratches do not aect cooking and will
become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been
used. Apply cooktop cleaning creme to the ceramic surface. Bu with a
non-abrasive cloth or sponge.
Cookware with a rough bottom was used. Use smooth, flat-bottomed
cookware.
Metal marks on the
cooktop.
Sliding or scraping of metal utensils on cooktop surface. Do not slide
metal utensils on the cooktop surface. Apply cooktop cleaning creme to
the ceramic surface. Bu with a non-abrasive cloth or sponge. For more
information, see “Cooktop Maintenance” on page 28
Brown streaks or specks
on cooktop surface.
Boil overs are cooked onto the surface. When cooktop is cool, use a
razor blade scraper to remove soil. For more information see “Cooktop
Maintenance” on page 28