Use and Care Guide

Table Of Contents
19
Solutions to Common Problems:
Before you call for service, review the following list. It may save you time and expense. Possible solutions are provided
with the problem listed.
Problem Cause / Solution
Entire appliance does not
operate.
Power is not connected. Check your fuse box or breaker box to make sure the circuit
is active.
Wiring is not complete. Contact installer or dealer.
Electrical power outage. Check house lights to be sure. Call your local electric
company for service outage information.
Cookware in the cooking zone is
too hot or not hot enough.
Incorrect surface control setting. Adjust power level setting.
Cooking zone does not heat
cookware.
Be sure the correct surface control is turned on for the element needed.
Incorrect cookware used. See “Using Proper Cookware” on page 9.
Cookware is the wrong size or incorrectly positioned in the cooking zone. See “Pan
Sensing” on page 10.
Cooking zone does not heat
evenly.
Cookware is warped. Use only flat, evenly balanced cookware. Flat pans heat better
than warped pans.
Cookware materials and weight of the material affect heating. Heavy and medium-
weight pans heat evenly. Because lightweight pans heat unevenly, foods may burn
easily.
Cooking zone control does not
work
More than one control was pressed at once. Make sure that when trying to set the
control, nothing is touching another control.
Water or soil on the control panel. Clean the control panel.
Areas of discoloration with
metallic sheen on cooktop
surface.
Mineral deposits from water and food. Remove them using cooktop cleaning creme
applied to the ceramic surface. Buff with a non-abrasive cloth or sponge.
Scratches or abrasions on
cooktop surface.
Coarse particles such as salt or hardened soils between cooktop and cookware can
cause scratches. Be sure the cooktop surface and bottoms of cookware are clean
before use. Small scratches do not affect cooking and will become less visible with
time.
Cleaning materials not recommended for ceramic-glass cooktop have been used.
Apply cooktop cleaning creme to the ceramic surface. Buff with a non-abrasive cloth
or sponge.
Cookware with a rough bottom was used. Use smooth, flat-bottomed cookware.
Metal marks on the cooktop. Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils
on the cooktop surface. Apply cooktop cleaning creme to the ceramic surface. Buff
with a non-abrasive cloth or sponge. For more information, see
“Cooktop Cleaning”
on page 18.
Brown streaks or specks on
cooktop surface.
Boil overs stuck on the surface. When cooktop is cool, use a razor blade scraper to
remove soil. For more information see
“Cooktop Cleaning” on page 18.
BEFORE YOU CALL