Complete Owner's Guide

42
PROBLEM POSSIBLE CAUSES SOLUTIONS
Water does
not enter
washer or it
enters slowly
• Washer lid is open.
• Water supply is not adequate
in area.
• Water supply faucets are not
completely open.
• Water is being used elsewhere
in the house.
• Water inlet hoses are kinked.
• Close washer lid. The washer will
not operate when the lid is open.
• Check another faucet in the
house. Wait until water supply and
pressure increase.
• Fully open hot and cold faucets.
• Water pressure must be at least 10
psi (69 kPa). Avoid running water
elsewhere while washer is filling.
• Straighten hoses.
Warm or hot
water is not
hot enough
• Hot water heater is set too
low or is a distance from
washer.
• Hot water is being used
elsewhere in the house.
• Measure hot water temperature at
nearby faucet with candy or meat
thermometer. Water temperature
should be at least 120°F (50°C).
Adjust water heater as necessary.
• Avoid using hot water elsewhere
before or during washer use. There
may not be enough hot water
available for proper cleaning. If
problem persists, your hot water
system may be unable to support
more than 1 use at a time.
Water in
washer does
not drain or
drains slowly
• Drain hose is kinked or
clogged.
• Clean and straighten the drain
hose.
Water leaks • Loose fill hose connection at
faucet or washer.
• House drain pipes are
clogged.
• Check and tighten hose
connections. Install rubber sealing
washers
provided.
• Unclog drain pipes. Contact
plumber
if necessary.
Incorrect
wash
and rinse
temperatures
• Hot and cold water hoses are
connected to wrong supply
faucets.
• Connect hot water hose to hot
water faucet and cold water hose
to cold
water faucet.
Water is
entering
washer but
tub does not
fill
• Drain hose standpipe is
incorrect height.
• Standpipe must be a minimum
of 33” (84 cm) high to prevent
siphoning. See INSTALLATION
INSTRUCTIONS.
Water is
present in
tub after
wash cycle is
complete
• Lid lock malfunction. • DO NOT bypass lid lock. Call your
authorized service provider.
The drain
and spin
cycles did
not occur
• Lid lock malfunction. • DO NOT bypass lid lock. Call your
authorized service provider.
Before Calling (continued)
TROUBLESHOOTING