Owner Manual
30
Cooktop Problems
Problem Cause / Solution
Cannot move appliance
easily. Appliance must be
accessible for service.
Cabinets not square or are built in too tightly. Contact builder or installer to
make appliance accessible.
Carpet interferes with appliance. Provide sucient space so appliance can
be lifted over carpet.
Entire appliance does not
operate.
Make sure power cord is plugged properly into outlet.
Electrical power outage. Check house lights to be sure. Call your local elec-
tric company for service outage information.
Surface burners do not
ignite.
Surface control knob was not completely turned to LITE (
). Push in and
turn the surface control knob to LITE until the burner ignites and then turn
the control knob to the desired flame size.
Burner ports are clogged. With the burner OFF and cool, use a small-gauge
wire or needle to clean the burner head slots and ignition ports. See “Clean-
ing the Sealed Burners” in the Care & Cleaning section on page 24 for ad-
ditional cleaning instructions.
Range power cord is disconnected from outlet (electric ignition models
only). Be sure the power cord is securely plugged into the power outlet.
Circuit is broken. Check breaker box or fuse box.
Electrical power outage. Burners may be lit manually. See “Setting Surface
Controls” on page 15.
Surface burner flame
uneven or only part way
around burner cap.
Burner slots or ports are clogged. With the surface burner OFF and cool,
clean ports with a small-gauge wire or needle. If moisture is present after
cleaning, lightly fan the flame and allow the burner to operate until flame is
full.
Burner caps are not seated properly. Check that all burner caps are level
and seated correctly on the burner heads. See “Cleaning the Sealed Burn-
ers” in the Care & Cleaning section on page 24 for additional cleaning
instructions.
Surface burner flame is
too high.
Surface control knob is set too high. Adjust to a lower flame setting.
Burner caps are not seated properly. Check that all surface burner caps are
level and seated correctly on the surface burner heads. See “Cleaning the
Sealed Burners” in the Care & Cleaning section on page 24 for additional
cleaning instructions.
Incorrect L.P. conversion. Refer to L.P. conversion kit instructions to correct.
Surface burner flame is
orange.
Dust particles in main gas line. Allow the burner to operate a few minutes
until flame turns blue. In coastal areas, a slightly orange flame is unavoid-
able due to salt content in the air.
Incorrect L.P. conversion. Refer to L.P. conversion kit instructions to correct.
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