Use and Care Manual

36
TROUBLESHOOTING
Concern Potential Cause Common Solution
Automatic Ice Maker (continued)
Ice cubes
are freezing
together.
• Ice cubes are not being
used frequently enough
or interruption of power
for prolonged time.
• Ice cubes are hollow
(shells of ice with water
inside). The hollow
cubes break open in
the bin and leak their
water onto existing ice,
which causes it to freeze
together.
• Remove ice container and discard ice.
The ice maker will produce fresh supply.
Ice should be used at least twice weekly
to keep the cubes separated.
• This generally occurs when the
ice maker does not get enough
water. This is usually the result of
a clogged water filter or restricted
water supply. Replace the water
filter and if the condition still occurs,
check to see if the water valve is not
turned on all the way or if there is a
kinked water supply line.
Dispenser (Ice & Water)
Dispenser
will not
dispense
ice.
• There is no ice in the bin
to be dispensed.
• The refrigerator doors
are not completely
closed.
• Dispenser paddle has
been pressed too long
and the dispenser motor
has overheated.
• See the Ice maker is not making
any ice.
• Be sure the refrigerator doors are
completely closed.
• The motor overload protector will
reset in about three minutes and
then ice can be dispensed.
Ice
dispenser is
jammed.
• Ice has melted and
frozen around auger
due to infrequent
use, temperature
fluctuations, and/or
power outages.
• Ice cubes are jammed
between ice maker and
back of ice container.
• Remove ice container, thaw,
and empty the contents. Clean
container, wipe dry, and replace in
proper position. When new ice is
made, dispenser should operate.
• Remove ice cubes that are jamming
the dispenser.
Dispenser
will not
dispense
water.
• Water filter not seated
properly.
• Water filter is clogged.
• Household water line
valve is not open.
• Remove and reinstall the water filter.
For PureSource Ultra II, be sure to
rotate it to the right until it stops
and the grip end is vertical.
• Replace filter cartridge. Be sure to
rotate it to the right until it stops
and the grip end is vertical.
• Open household water line valve.
See CONCERN column under
Automatic Ice Maker.