User's Manual

Appendix A
Support, Warranty, Training
Resources and Trouble-
shooting
A1 Customer Support
For support, please contact your local representative or Support at Tobii Dynavox. In order to receive assistance as quickly
as possible, make sure you have access to your Tobii Dynavox I-Series device and, if possible, an Internet connection.
You should also be able to supply the serial number of the device, which you find on the back of the device.
For further product information and other support resources, please visit the Tobii Dynavox website www.tobiidynavox.
com.
A2 Warranty
Please read the Manufacturer’s Warranty paper included in the package.
Please read this User’s Manual carefully before using the device. The warranty is only valid if the device is used according
to the User’s Manual. Disassembling the Tobii Dynavox I-Series device will void the warranty.
It is recommended to keep the original packaging materials for the Tobii Dynavox I-Series.
If device needs to be returned to Tobii Dynavox for Warranty related issues or repair, it is beneficial that the origi-
nal packaging or equal equivalent is used for shipping. Most shipping carriers require at least 2 inches of packing
material around the device.
Note: Due to Joint Commission regulations, any shipping materials including boxes sent to Tobii Dynavox must
be discarded.
A3 Training Resources
No specific training requires for the safe and effective use of primary operating functions of the Tobii Dynavox I-
Series.
Tobii Dynavox offers a range of training resources for the Tobii Dynavox I-Series products and related communication prod-
ucts. You can find them on the Tobii Dynavox website, www.tobiidynavox.com, including Getting Started Guides, webinars
and Quick guides. The Tobii Dynavox I-Series Quick Start Manual is delivered with, and stored on, the Tobii Dynavox I-Ser-
ies device.
A4 Trouble-shooting Guide
A4.1 If the Tobii Dynavox I-Series does not Power up
Please connect the power supply and wait a couple of minutes to allow charging before trying to power up the device
again. If the device does not starts up correctly, please contact Customer Support, see A1 Customer Support for contact
information.
A4.2 How do I carry out a Power Reset on the Tobii Dynavox I-Series?
Hold down the power button of the device for 10 seconds. Doing so will power off the device regardless of what it was
doing. To turn it back on, momentarily press the power button and the device will start up and turn on. If the device does
not starts up correctly, please contact Customer Support, see A1 Customer Support for contact information.
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Appendix A Support, Warranty, Training Resources and Trou-
ble-shooting
Tobii Dynavox I-Series User’s manual v. - en-US