User's Manual

552 Troubleshooting Guide
Exit Jam (Exit Sensor Off JAM)
Tray1/Optional 550-Sheet Feeder Multi-feed Jam
3 Ensure that the fusing unit is set properly.
Does this solve your problem?
The task is complete. Go to action 4.
4 Replace the fusing unit.
a Replace the fusing unit. See "Removing the Fusing Unit."
b After you replace the fusing unit, click Chart Print on the Diagnosis
tab.
c Click Pitch Configuration Chart .
The Pitch Configuration Chart is printed.
Does this solve your problem?
The task is complete. Go to action 5.
5 Ensure that the transfer belt unit is installed correctly.
Does this solve your problem?
The task is complete. Go to action 6.
6 Replace the transfer belt unit, the 2nd BTR, and the retard roller.
a Replace the transfer belt unit, the 2nd BTR, and the retard roller. See
"Replacing the Transfer Belt Unit, the 2nd Belt Transfer Roller (2nd
BTR), and the Retard Roller."
b After you replace the transfer belt unit, the 2nd BTR, and the retard
roller,
click Chart Print on the Diagnosis tab.
c Click Pitch Configuration Chart .
The Pitch Configuration Chart is printed.
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No
1 Ensure the fusing unit is installed correctly.
Does this solve your problem?
The task is complete. Go to action 2.
2 Replace the fusing unit.
a Replace the fusing unit. See "Replacing the Fusing Unit."
b After you replace the fusing unit, click Chart Print on the Diagnosis
tab.
c Click Pitch Configuration Chart .
The Pitch Configuration Chart is printed.
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No
1 Ensure that tray1 or the optional 550-sheet feeder is properly inserted.
Does this solve your problem?
The task is complete. If using coated paper,
go to action 2.
If using other type of
print media, go to
action 3.
2 Load coated paper one sheet at a time.
Does this solve your problem?
The task is complete. Go to action 4.
Action Yes No