User's Manual

6 Troubleshooting
39
■ Communication
Problem Cause Solution
Printer does not
communicate
Is the power turned o
ff
?
Please turn on the
power. (C. 3.1)
Is the application or the
driver for this product
used?
Please use the
application or the driver
for this product.
Printer does not
communicate
(with USB)
Is USB cable correctly
connected?
Please connect the
cable correctly.
(C. 3.3)
Is the
US
B cable
broken?
Please use the cable
without the breakdown.
Is
the
Bluetooth
connected?
Please
use the USB cable
after disconnecting the
Bluetooth
.
Is USB COM driver
correctly installed?
Please install the COM
driver correctly.
Printer does not
communicate
(with Bluetooth)
Is the link correctly
connected?
Please connect the link
correctly.
(C. 3.4)
Is
the
USB
cable
connected?
Please connect
Bluetooth
after disconnecting the
USB
cable
.
Does the transmitter
correspond with
the SPP profile?
Pl
ease use
the transmitter that
corresponds with
the SPP profile.
Is equipment
too close
that it causes radio
interference?
Please stop the device
that causes the radio
interference or keep
the transmitter and the
printer away from the
device.
Is th
ere
a
shield between
the transmitter and the
printer that interferes
with the radio?
Please use it in
a
place
without the shield.