Operation Manual

Troubleshooting and tips
Troubleshooting and tips
TroubleshootingTipsFaultTroubleshooting
Follow the sa fety notes in the "Safety/Regulations" manual when
connecting or disconnecting cables.
If a fault occurs, try to correct it as described. If you fail to correct the problem, proceed as follows:
► Make a note of the steps and the circumstances that led to the fault. Also
make a note of any error messages displayed.
► Switch the notebook off.
► Please contact the Hotline/Service Desk.
You can find the telephone numbers in the service desk list. Please have
the following information ready when you call:
• The model name and serial number of the notebook. The serial number is
located on a sticker on the underside of the notebook.
• Notes of any messages that appear on the screen a nd information on acoustic signals.
• Any changes you have made to the hardware or software s ince
receiving the notebook.
• Any changes you have made to the BIOS Setup settin gs since receiving the notebook.
• Your system configuration and all peripheral devices connected to your system.
• Your sales contract.
Our notebooks
have been designed primarily with mobile a pplications in mind. This
means that con
siderable effort ha s been made to optimise component s and equipment
in terms of we
ight, space and energy requirements. Depending on the particular
configuratio
n you have purchased, it is possible that functionality m a y be slightly re duced
compared to a
desktop PC if you are running processor-intensive gaming software, e.g.
games with i
ntensive 3D graphics. Updating you r hardware with drivers which have not
been appro
ved by Fujitsu Technology Solutions may result in performance losses, data
losses or m
alfunction of the equipment . A list of approved drivers and current BIO S
versions c
an be downloaded from: "
http://ts.fujitsu.com/support/downloads.html"
Help if pr
oblems occur
Should you encounter a problem with your computer that you c annot resolve yourself:
► Note the ID number of your device. The ID number is found on the type rating
plate on the back or underside of t he casing.
► For further clarification of the problem, contact the Help Desk for your country (see the Help
Desk list or visit the Internet at "
http://ts.fujitsu.com/support/servicedesk.html"). When you
do this, please have ready the ID number and serial number of your system.
76 Fujitsu Technology Solutions