Operation Manual

Troubleshooting and tips
Troubleshooting and tips
Refer to the safety notes in the "Safety" m anual and in the "Getting starte d",
Page 12 chapter when connecting or discon necting cables.
If a fault occurs, try to correct it as described in the following documentation:
• in this chapter
• in the documentation for the connected devices
• in the help systems of the software used
• in the documentation for your operating system
Help if problems occur
Should you ever have a problem with your computer that you can not solve yourself, in many cases
youcansolveitquicklyusingtheSystemDiagnostics p rogram pre-installed on your computer.
► To start the SystemDiagnostics program, click Start symbol - Program - Fujitsu - SystemDiagnostics.
► If a p roblem is detected during the test run, the SystemDiagnostics program o utputs
a code (e.g. DIFS code YXXX123456789123).
► Take a note of this DIFS c ode and the ID number of your device. The ID number can
be found on the type rating p late on the back of the casing.
► For further clarification of the pro blem, contact the Help Desk for your country (see the Help
Desk list or visit the Internet at "
http://ts.fujitsu.com/support"). When you do this, please have
ready th e identity number and serial number of your system and th e DIFS code.
Troubleshooting
Power indicator rema ins off after you have switched
on your device
Cause
Remedy
The mains voltage supply
is faulty.
► Check that the power cabl
eiscorrectly
plugged into the device a
nd into a grounded
mains outlet.
► Check that the main switch at the rear of the
monitor is set to the "I" position.
► Switch the device on.
Internal power supply o
verloaded.
► Pull the power plug of the device o ut of the
mains outlet.
► Wait a moment.
► Plug the power plug into a properly grounded
mains outlet again.
► Switch the device on.
30 Fujitsu Technology Solutions