Technical data

Troubleshooting and tips
Troubleshooting and tips
Refer to the safety notes in the "Safety" manual and in the "Getting started",
Page 12 chapter when connecting or disconnecting cables.
If a fault occurs, t ry to correct it as described in the following documentation:
• in this chapter
• in the documentation for the connected devices
• in the help systems of the software used
• in the documenta tion for your operating system
Help if problems occur
Should you ever have a problem with your computer that you cannot solve yourself, in many cases
youcansolveitquicklyusingtheSystemDiagnostics program pre-installed on your computer.
► To start the SystemDiagnostics program, click Start symbol - Program - Fujitsu - SystemDiagnostics.
► If a problem is detected during the test run , the SystemDiagnostics program outputs
a code (e.g. DIFS code YXXX12345678 9123).
► Take a note of this DIFS code and the ID number of your device. The ID number can
be found on the type ra ting plate on the back of the casing.
► For further clarification of the problem, c ontact the Help Desk for your country (see the Help
Desk list or visit the Internet at "
http://ts.fujitsu.com/support"). When you do this, please have
ready th e identity number and serial number of your system and the DIFS code.
Troubleshooting
Power indicator remains off after you have switched
on your device
Cause
Remedy
The mains voltage supply
is faulty.
► Check that the power cabl
eiscorrectly
plugged into the device a
nd into a grounded
mains outlet.
► Check that the main switch a t the rear of the
monitor is set to the "I" position.
► Switch the device on.
Internal power supply o
verloaded.
► Pull the power plug of the device out of the
mains outlet.
► Wait a moment.
► Plug the power plug into a properly grounded
mains outlet again.
► Switch the device on.
30 Fujitsu Technology Solutions