Scanner User Manual

5.3 Items to Check Before Contacting the Agent Where You Bought the Scanner
fi-4220C Image Scanner Operator’s Guide 85
TROUBLESHOOTING
5
5.3 Items to Check Before Contacting the Agent
Where You Bought the Scanner
Check the following items before you contact the agent where you bought the scanner.
■ General Details
■ Installation or PC connection issues
■ Problem at the time of personal computer connection
Item findings
Model (Example) fi-4220C
For details on model, see "5.4 Checking Labels on
the Scanner" (page. 87).
Serial No. (Example) 000001
For details on serial No., see "5.4 Checking Labels
on the Scanner" (page. 87).
Production date (Example) 2003-9 (September, 2003)
For details on production date, see "5.4 Checking
Labels on the Scanner" (page. 87).
Date of purchase
Symptom
Frequency of trouble
Item findings
OS (Windows)
Displayed error message
Application (Example) SCSI interface
Interface controllers (Example) made by Adaptec
SCSI Card 2940Au