Datasheet

Issue June 2005
Category Service
Fujitsu Siemens Computers
Service Pack for Global Products
LIFEBOOK and CELSIUS Mobile
- upgrading your system’s standard warranty with
on-site repair worldwide
Pages 2
The Fujitsu Siemens Computers Service Pack provides hardware maintenance service with on-site repair. The Service
Pack covers the Fujitsu Siemens Computers’ global products LIFEBOOK and CELSIUS mobile workstation and is
therefore the option for maximum mobility for today’s traveling user.
Product Models
LIFEBOOK C-, E- and
S-series
CELSIUS mobile
workstation
H-series
In case a hardware repair becomes necessary this Service Pack ensures high quality repair through a service
technician at the customer’s site
The Service Pack applies to the specified products and may be bought directly with the hardware or up to 90 days after
purchase date.
Service Product Description:
The Service Pack comprises following services:
 Call acceptance: Calls are accepted during local
business hours. Logging a call requires providing
the serial no. (Product ID no.) of the affected
system.
 Customer help desk: The help desk provides
telephone support including fault analysis and
diagnosis during local business hours. For help
desk numbers worldwide please visit:
Æ http://www.fujitsu-siemens.com/helpdesk
Opening hours and more local contact details are
available by clicking on the respective country
names. Help desk numbers can also be found from
the leaflet which is shipped with every product.
 Fault elimination: Fujitsu Siemens Computers
provides fault elimination remotely and/or through a
service technician on-site. In case of a hardware
component failure (e.g. hard disk) the operability of
the hardware is recovered by replacing the faulty
part. The proper functioning of the hardware will be
verified through error free runs of product-specific
test programs.