Datasheet

Datasheet  Issue: June 2005 Service Pack for LIFEBOOK & CELSIUS mobile products: On-site service worldwide Page 2 / 2
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Copyright  Fujitsu Siemens Computers, 2005
Published by
Fujitsu Siemens Computers
http://www.fujitsu-
siemens.com/product_services
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Service Level
 On-site service: The Service Pack for on-site
service covers the costs for material, labor and
travel if a hardware repair becomes necessary. The
repair usually starts within 48 hours after the call
has been logged. But for specific repairs the time
for ordering new spare parts must be added. The
service is rendered during standard service cover
times.
Warranty repairs and Service Packs for LIFEBOOK
products and CELSIUS mobile workstations with a
Global Limited Warranty can be claimed worldwide.
The service level will be granted in the country of
purchase as well as in all countries where on-site
service is available. In other countries lower service
levels may apply.
 Service cover times: This is the time when a call
can be logged with the help desk and in which
service will be provided. Depending on the agreed
conditions, service is rendered during one of the
following service cover time options:
Service cover times
Mon-Fri excl. public
holidays, during local
business hours
Period of validity
The duration for the Service Pack can be agreed with
the following options
 24 months
 36 months
 48 months
 60 months
The period of validity always starts with the delivery
date of the hardware.
Pre-requisites for the Service Pack for
mobile products
On-Site service requires that the affected system is
physically accessible during the contracted service
period.
Recommendations/Remarks
 Data Backup is the responsibility of the customer
 For hard disk exchanges the re-installation of the
operating system and the application software is
not included.
 Please note, availability of service level (reaction
time or service cover time) is subject to the service
capability of the local service organizations. Please
check the respective offer with your sales contact
or reseller. Contact information is available at
Æ www.fujitsu-siemens.com/ResellerLocator/
The Fujitsu Siemens Computers Warranty Terms
and Conditions apply to this Service Pack or
Service Contract. They are available at
Æ www.fujitsu-siemens.com/warrantydetails
Additional Service Terms and Conditions handed to
you with this sheet are also applicable.