Datasheet

Data Sheet FUJITSU Support Pack Hardware
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http://www.fujitsu.com/fts/services/support/
Data Sheet
FUJITSU Support Pack
Hardware
Maintenance Services for IT Hardware
INTRODUCTION
Fujitsu offers - with its Fujitsu Support Pack Hardware - support services
for hardware which cover diagnostics and the elimination of hardware
errors via repair or replacement. Depending on the type of IT hardware
und corresponding manufacturer warranty Fujitsu offers on-site
support services at the customer's or at a Fujitsu service point (off-site
services). Various service level options can be selected for on-site
services.
This data sheet describes the contractually relevant support services;
product-specific supplements, if necessary, are defined in a Technical
Appendix.
The specific contracted support services are delivered according to the
service scope defined in the Support Pack certificate for the
correspondingly listed hardware products.
The use of remote access methods is decisive for efficient service
delivery as well as a prerequisite for a Fujitsu Support Pack Hardware
with defined recovery times (see “Prerequisites”).
FUJITSU SUPPORT PACK HARDWARE
Support Pack hardware is a product-related service contract for a
fixed period and with once-only remuneration which
supplements the manufacturer warranty. The contract period
(service period) begins on the exact date when the
corresponding hardware product was initially purchased. The
service is provided based on a once-only payment to be paid in
advance when the Support Pack is purchased and when the
service is activated according to the "Supplemental terms for
Fujitsu Support Packs“.
Fujitsu Support Packs can be purchased within 90 days of the
product purchase for a contract period of 36, 48 or 60 months.
Before expiry, the service period can be extended (until the
declared end-of-service for the respective product) by purchasing
a corresponding follow-on Support Pack for 12 months.