Datasheet

Data Sheet FUJITSU ServicePack/Contract Hardware
Page 1 of 5
http://www.fujitsu.com/fts/services
Data Sheet
FUJITSU ServicePack/Contract
Hardware
Maintenance Services for IT Hardware
INTRODUCTION
Fujitsu offers - with its Fujitsu
ServicePack/Contract Hardware - support
services for hardware which cover diagnostics
and the elimination of hardware errors via
repair or replacement. Depending on the type
of IT hardware und corresponding
manufacturer warranty Fujitsu offers on-site
support services at the customer's or at a
Fujitsu service point (off-site services). Various
service level options can be selected for
on-site services.
This data sheet describes the contractually
relevant support services; product-specific
supplements, if necessary, are defined in a
Technical Appendix.
The specific contracted support services are
delivered according to the service scope
defined in the service schedule or ServicePack
certificate for the correspondingly listed
hardware products.
The use of remote access methods is decisive
for efficient service delivery as well as a
prerequisite for a Fujitsu ServicePack/Contract
with defined recovery times (see
“Prerequisites”).
CONTRACT MODELS
Fujitsu ServicePack Hardware
ServicePack hardware is a product-related
service contract for a fixed period and with
once-only remuneration which supplements
the manufacturer warranty. The contract
period (service period) begins on the exact
date when the corresponding hardware
product was initially purchased. The service is
provided based on a once-only payment to be
paid in advance when the ServicePack is
purchased and when the service is activated
according to the "Supplemental terms for
Fujitsu ServicePacks“.
Fujitsu ServicePacks can be purchased within
90 days of the product purchase for a contract
period of 36, 48 or 60 months. Before expiry,
the service period can be extended (until the
declared end-of-service for the respective
product) by purchasing a corresponding
follow-on ServicePack for 12 months.
Fujitsu ServiceContract Hardware
ServiceContract Hardware is a product-related
service contract supplementing the warranty
for the contracted hardware product. The
contract period begins on the contractually
agreed date and is automatically extended
when the minimum service period expires
unless the contract is terminated.
Remuneration for the service delivery is on a
regular flat-rate basis.
A ServiceContract Hardware can, unless
otherwise explicitly regulated, be purchased at
any time during the product's lifecycle until 12
months before the end-of-service for that
product. Fujitsu reserves the right to check the
serviceability for that product before the start
of the contract and, if necessary, will establish
such serviceability in agreement with the
customer and at the latter's costs.
The minimum contract period is 12 months.