Datasheet

ETERNUS DX60 S2 Disk storage system User’s Guide -Operation-

Chapter 7 Troubleshooting

This chapter explains troubleshooting when errors occur.

If you notice anything unusual during operation, then refer to "7.1 Check List" (page 79)

to check

the ETERNUS DX Disk storage system status, prepare the necessary information with "7.2

Required Information for Inquiries" (page 84), and contact your maintenance engineer.

• When the ETERNUS DX Disk storage system is turned off

• When the ETERNUS DX Disk storage system refuses to turn on

• When the READY LED is not on

• When the FAULT LED is on

• When the FAULT LED blinks

• When the ETERNUS DX Disk storage system cannot be connected via a network service

• When I/O access is slow

• When the server does not recognize the volumes

7.1 Check List

■ When the ETERNUS DX Disk storage system is turned off

Check the following points: If none of these resolve the problem, leave the ETERNUS DX Disk

storage system alone and contact your maintenance engineer.

• Is the ETERNUS DX Disk storage system's power cord disconnected?

• Is main line switch of power distribution unit (MAIN LINE SWITCH) turned to OFF (O)?

• Is there a power failure?

• Has there been a recent main power failure?

If the ETERNUS DX Disk storage system is in AC automatic power mode (i.e. AUTO POWER

switch is turned to ON), the ETERNUS DX Disk storage system turns on automatically after

the power is restored.

■ When the ETERNUS DX Disk storage system refuses to turn on

Check the following points: If none of these resolve the problem, leave the ETERNUS DX Disk

storage system alone and contact your maintenance engineer.

• Is the ETERNUS DX Disk storage system's power cord disconnected?

• Is main line switch of power distribution unit (MAIN LINE SWITCH) turned to OFF (O)?

• Is there a power failure?

• Is the miniSAS cable (for drive enclosures) disconnected?