Operation Manual

Troubleshooting and tips
No mouse pointer displayed on the screen
Cause
Remedy
The mouse is not correctly connected.
► Shut down your operating system in the
proper manner, for instance using
Ctrl
+
Alt
+
Del
.
► Switch the device off.
► Check that the mouse cable is properly
connected to the system unit. If you use an
adapter or extension lead with the mouse
cable, check the connections.
► M ake sure that only one mouse is
connected.
► Switch the device on.
Time and/or date is not correct
Cause
Remedy
Time and date are incorrect.
► Set the correct time and date within the
operating system you are using.
or
► Set the correct time and/or date in the
BIOS Setup.
SmartCard reader is not recognised.
Cause
Troubleshooting
Chip card inserted incorrectly.
► M ake sure you have inserted your
SmartCard into the SmartCard reader with
the chip facing upwards.
► Check whethe
r the SmartCard you a re using
is supporte
d. Your SmartCard must comply
with the ISO
standard 7816 -1, -2, -3 and -4.
SmartCard
PIN forgotten
Cause
Troubleshooting
PIN forgotten ► If you are working in a network, con tact your
system administrator, who can unlock your
system with a Supervisor PIN.
Fujitsu 55