Technical data

Troubleshooting and tips
The printer does not print
Printerdoesnot print
Cause Troubleshooting
The printer is not switched on. ► M ake sure that the printer is sw
itched
on and ready for ope ration (ref
er to the
documentation supplied w ith t
he printer).
The printer is not connected c
orrectly.
► C heck that the data c able connecting
the notebook to the printer is properly
connected.
The printer driver is faulty or not correctly
installed, or it is the wrong printer driver.
► C heck that the data c able connecting
the notebook to the printer is properly
connected.
► C heck whether the correct printer driver is
loaded (refer to the printer documentation).
The radio connectio
n to a network does not work
Theradioconn ecti
ontoane tworkdoes not work
Cause Troubleshooting
The wireless compo
nent is disabled.
► Switch the radio component on (see
"
Switching the wireless components on and
off", Page 40).
The wireless component is enabled. Despite
this, the wireless connection to a network does
not work.
► C heck w hether th e radio connectio n is
switched on via the software.
► Furt her information on using the radio
component can be found in the help files.
SmartCard re
ader is not recognised
Cause
Troubleshooting
Chip card inserted incorrectly.
► Make sure yo
u have inserted your
SmartCard i
nto the SmartCard reader with
the chip fa
cing upwards.
► Check whether the SmartCard you are using
is supported. Your SmartCard must comply
with the ISO standard 7816-1, -2, -3 and -4.
SmartCard PIN forgotten
Cause
Troubl
eshooting
PIN forgotten ► If you work in a network, contact your
system administ rator, who can unlock your
Tablet PC with a supervisor PIN.
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