Operation Manual

Tro ubl eshooting and ti ps

Troubleshooting and tips

TroubleshootingTipsFaultTroubleshooting

If a fault occurs, try to correct it as described. If you fail to correct the problem, p roceed as follows:

► Make a note of the steps and the circumstance s that led to the fault. Also

make a note of any error messages displayed.

► Switch the notebook off.

► Please contact the Hotline/Service Desk.

You can contact Fujitsu Service and Support in the following ways:

• Toll free: 1-800-Fujitsu (1-800-838-5487)

• Website: "

http://solu

tions.us.fujitsu.com/www/content/support/contact/index.php"

Please have the following information ready when you call:

• The model name and serial number of the notebook. The serial number is

located on a sticker on the underside of the notebook.

• Notes of any message

s that appea r on the screen and information on acoustic signals.

• Any change s y ou ha ve made to the hardware or software since

receiving the notebook.

• Any changes you ha

ve made to the BIOS Setup settings since receiving the notebook.

• Your system conﬁguration and all peripheral devices connected to your system.

• Your sales contr

act.

Our notebooks have been designed primarily with mobile applications in mind.

This means that considerable effort has been made to optimize components and

equipment in terms of weight, space and energy requirements. Depending on the

particular conﬁ guration you have purchased, it is possible that functionality may be

slightly reduced co mpared to a desktop PC if you are running processor-intensive

gaming software, e.g. games with intensive 3D graphics. Updating your hardware with

drivers which have not been approved by Fujitsu m ay result in performance losses,

data losses or malfunction of the equipment . A list of approved drivers and current

BIOS versions can be downloaded from: "

http://solutions.us.fujitsu.com"

Help if problems occur

Should you encounter a problem with your computer that you cannot resolve yourself:

► Note the ID number of your device. The ID number is found on the type rating

plate on the back or unde rside of the casing.

► For further clariﬁcation of the problem, contact the Fujitsu Service Desk. When you do

this, please have ready the ID number and serial number of your system.

Recovering your Factory Image

Harddisk:Operatingsystem,recoveringFactoryImage

In the event you need to restore your original Factory Image refer to the steps

in "Appendix: Miscellaneous Information".

Fujitsu 75