Operation Manual

Troubleshooting and tips
Help if problems occur
Should you at any time have a problem with y our computer that you ca n’t solve
yourself, in many case s you can quickly solve it by using the SystemDiagnostics
program which is pre-installed on your computer.
The SystemDiagnostics program is already installed on devices which were
delivered with a Windows o perating system.
► To st a r t t h e System Diagnostics program, click on Startsymbol - Program - Fujitsu - SystemDiagnostics.
► If a problem is found during a test run, t he SystemD iagnostics program o utputs
a c ode (e.g. DIFS-Code YXXX123456789123).
► Make a note of the output DIFS code and the identity number of your device. The identity
number can be found on the type rating plate on the back of the casing.
► For further clarification of the problem, contact the Service Desk for your country (see the Service
Desk list or visit the Internet at "
http://ts.fujitsu.com/support/servicedesk.html"). When you do
this, please have ready the identity numbe r and serial n umber of your system and the DIFS code.
Restoring the hard disk contents under Windows
Harddisk:Operatingsyste
m,restoring
You can use the "Windows Recovery C D" (optionally available) and the "Drivers & Utilities
CD/DVD" to reinstall the operating syste m.
The instructions are p rovid ed on the case of the Recovery CD.
During the r einstall process your personal files and any installed programs
will be de lete d. We advise you to backup your files to an external hard
drive, or CD / DVD disk before you start.
► Switch the notebook on.

The following display briefly appears on the screen during start-up:
<ESC>Diagnostic screen <F12>Boot Menu <F2>BIOS Setup
► When this message appears, press the function key
F12
.
► Insert the "Windows Recovery CD" into the optical drive.
► Select CD-ROM and press the Enter key.
► Follow the instructions on the screen.
After the installation you must install all the drivers again. Some installed hardware
components will not be correctly sup ported until this has been done.
► Insert the "Drivers & Utilities" CD/DVD into the optical drive. The CD starts automatically.
► Click on the Desk Update button.
► Select Auto matic driver installation (Express) and click on Start installation.
► Follow the instructions on the screen.
► Resta rt you r notebook when the driver installation is completed.
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