Operation Manual

Troubleshooting and tips
SmartCard reader is not recognised.
Cause
Troubleshooting
Chip c a rd inserted incorrectly.
► Make sure you have i nserted y our
SmartCard into the SmartCard reader with
the chip facing upwards.
► C heck whether the SmartCard you are using
is supported. Your SmartCard must comply
with the ISO standard 7816-1, -2, -3 and -4.
SmartCard PIN forgotten
Cause
Troubleshooting
PIN forgotten ► Ifyouareworkinginanetw
ork, contact your
system administrator, w
ho can unlock your
notebook with a Supervi
sor PIN.
SmartCard lost
Cause
Troubleshooting
SmartCard lost ► If you are working in a network, contact your
system administrator, who can boot up your
notebook with a Supervisor Sma rtCa rd.
User and/or sup erv
isor SmartCard lost
Cause
Troubleshooting
User and/or supervisor SmartCard lost ► If you have lost your User SmartCard, you
can continue working with the Supervisor
SmartCard a nd initialise a new User
SmartCard or deactivate the SystemLock
function.
► I f you have lost the Supervisor SmartCard,
you can continue working, but you no longer
have all your rights and can no longer
initialise a Supervisor SmartCard.
► IfyouhavelostbothSmartCards,youcan
no longe r boot your system. Please contact
our Service Desk. You must provide proof of
ownership for the device. Then the Service
Desk will refer you to our service partner,
who will unlock your device (for a charge).
Fujitsu Technology Solutions 117