Manual

Appendix
Chapter 6 Troubleshooting
Glossary
Introduction
Index
Contents
TOP
43
How to Scan
Documents
Configuring the
Scan Settings
Various Ways to
Scan
Daily Care
Operational
Settings
Scanner
Overview
Troubleshooting
Scanning takes a long time.
Does your computer meet the recommended
requirements?
No
Use a computer that meets the recommended CPU, memory, and other
requirements.
For details, refer to "System Requirements" in Getting Started.
Yes
Is the USB cable connected to the USB 1.1 port?
Yes
You can check the type of the USB port that the USB cable is connected to by
selecting [Interface] → [Currently connected interface] in [Device Info] of the
Software Operation Panel.
Connect the USB cable to the USB 2.0 port.
No
Did you start a scan while the computer was unstable (for
example, immediately after computer start-up or logon)?
Yes
When you start or log onto the computer, wait a while before starting a scan.
No
If the problem persists, check the items in "6.2 Before You Contact the Scanner
Service Provider" (page 52) first, then contact your FUJITSU scanner dealer or an
authorized FUJITSU scanner service provider.